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VVX 601 - SFB contacts with more than 3 phone numbers

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Occasional Advisor

VVX 601 - SFB contacts with more than 3 phone numbers

Hello Steffen,

 

first the device details:

Polycom VVX 601

UC-Version5.9.5.0614
MAC
64:16:7F:61:64:09
SFB
2015 - CU5
Exchange2016 - CU12

 

We have several Outlook/Exchange contacts with more than 3 or 4 phone numbers.For example 2 work numbers, a mobile number and 2 private numbers. Is it possible to get all numbers on the VVX 601?

 

Kind Regards

Matthias

 

 

Message 1 of 10
9 REPLIES 9
Polycom Employee & Community Manager

Re: VVX 601 - SFB contacts with more than 3 phone numbers

Hello @MKremer ,

 

Welcome back to the Poly Community.


Could I kindly ask to not address questions directly to an individual? Doing this may turn off other people answering questions.

 

To answer your actual question I am not aware if this is supported. We query ABS for the contacts so I assume this working as designed. The next step would be to raise a ticket.


In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 10
Occasional Advisor

Re: VVX 601 - SFB contacts with more than 3 phone numbers

Thanks for your reply.

 

Would you please tell me the reseller for our VVX 601. I've already provided the MAC.

 

Kind Regards

 

Matthias

Message 3 of 10
Polycom Employee & Community Manager

Re: VVX 601 - SFB contacts with more than 3 phone numbers

Hello @MKremer ,

 

Checking your device it comes back as a 2200-48600-025. This is not a Skype for Business License included hardware. For all of your devices please see the below:

 

Please be aware of the following when utilizing UCS 4.1.0 or later:

The use of Polycom UC Software versions 4.1.X (“Software”) requires the purchase of a separate Software license for every device that will use the Software in a LYNC / Skype for Business environment. You may not install, access, or use the Software in a LYNC / Skype for Business environment on more devices than are listed on your license until additional licenses have been purchased and authorized by Polycom. These licenses should be purchased from the same company from which you purchased the devices. You may operate devices against a LYNC / Skype for Business server for trial purposes for up to 30 days without purchasing a license. Use of the Software is subject to the terms and conditions of the End User License Agreement.

Polycom reserves the right to audit your deployment to verify that you have sufficient licenses to match the number of devices being used.

Information in regards to License Part Numbers can be found here

 

Basically, prior to even raising a Poly support ticket via the Reseller Smit Consultancy BV, you need to ensure you have the relevant Polycom per device licenses and proof of this.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 10
Occasional Advisor

Re: VVX 601 - SFB contacts with more than 3 phone numbers


Hello @SteffenBaierUK 
the part number is the same as on the original packaging. Attached you find a photo. I definitely bought it as a Skype for Business device.
 
If the device is sold as a device as a Skype for Business device and of course is also more expensive, then actually a license should be already installed.
Kind Regards
Matthias
Polycom Employee & Community Manager

Re: VVX 601 - SFB contacts with more than 3 phone numbers

Hello @MKremer 

 

I am checking internally with our order management as the 025 version is $15 cheaper than the 019 version.

 

Please go ahead and open a ticket via your reseller.

 

Most likely this will be a Feature Request anyway.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 10
Polycom Employee & Community Manager

Re: VVX 601 - SFB contacts with more than 3 phone numbers

Hello @MKremer ,

 

I double-checked internally and this unit is not a Skype for Business unit.

 

The SFB sticker must have been placed by accident. The actual part number clearly proves that this is not a -019 unit and therefore for this any of the same you must purchase the additional license as originally outlined.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 7 of 10
Occasional Advisor

Re: VVX 601 - SFB contacts with more than 3 phone numbers

Thanks for your reply.

 

How can i be sure to get an officially licensed device in the future? Probably not longer buy from an Internet discounter, right?

 

Kind Regards

Matthias

 
 
Message 8 of 10
Polycom Employee & Community Manager

Re: VVX 601 - SFB contacts with more than 3 phone numbers

Hello @MKremer ,

 

Purchasing an SKU that ends with -019 or older stock -018 will always have the Skype (or previous LYNC) license.


Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 9 of 10
Polycom Employee & Community Manager

Re: VVX 601 - SFB contacts with more than 3 phone numbers

Hello @MKremer ,

 

to finally answer your main question we only parse following fields from the contact GetItems response.

 

  1. BusinessPhone
  2. HomePhone
  3. MobilePhone

We do not parse store other fields from the response.

 

Therefore the next step is:

 

Jan 03, 2013 Question: How can I request a change aka feature request to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 10 of 10