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VVX 601 Screen Capture

SOLVED
Advisor

VVX 601 Screen Capture

Help!

 

Was the screen capture feature removed from the VVX601??

 

VVX 601

UC Software Version 5.8.0.12386

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: VVX 601 Screen Capture

Hello @KeithT,

 

welcome back to the Polycom Community.

 

You already asked the same thing => here <=

 

Nothing has changed so I am unsure what your actual issue is.

 

If this troubles you please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Highlighted
Advisor

Re: VVX 601 Screen Capture

Hello Steffen,

 

All devices are VVX 500 and VVX 600s.  These devices receive the up.screenCapture setting from the config files without exception.  The new VVX 601 does not show the option Basic > Preferences > Sceen Capture setting, even after several device restarts.

 

Exporting the .cfg file from the web interface shows up.screenCapture.value="1". Settings > Status > Platform shows no errors nor duplications.  If the feature was removed from the hardware capabilities (601 / 501?) then I'd like to know before buying any more devices.

 

 

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX 601 Screen Capture

Hello @KeithT,

 

thank you for providing some usable statement to understand your problem.

 

I am using a VVX601 and am using this feature nearly on a daily business and it works well. We fixed an issue in 5.7.2 where it would not stay activated.

 

In order for us to look at this please open a support ticket.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4