Plantronics + Polycom. Now together as Poly Logo

VVX 601 Skype for business signs out every night

Polycom Employee & Community Manager

Re: VVX 411 Skype for business signs out every night

Hello @chrishall1179,

If you have proof of the separate License(s) via a purchase order or similar provide these details when opening a service ticket via your reseller.

 

There is no physical license applied to the phone and you would have received an Email containing the details for each separate license purchased.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 11 of 20

Re: VVX 411 Skype for business signs out every night

yes but you said the phone model came back as having no licence. how do i make the change so when you check it shows licenced. we currently have 40 plus phones that are unusable and this is no help

Message 12 of 20
Polycom Employee & Community Manager

Re: VVX 411 Skype for business signs out every night

Hello @chrishall1179,

At the point where your reseller opens a ticket with Polycom support they can provide prove of the separate License for the non Skype for Business phones.

 

This will allow our support agents to open this for you and we can work and identify your issue and fix this either via a configuration change or a software fix or a correction within your Microsoft setup.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 13 of 20
Valued Contributor

Re: VVX 411 Skype for business signs out every night

License issues aside, from the description it sounds like they are reaching out nightly and re-provisioning.

Logs are a bit incomplete but it looks like they may be connecting to a third party provisioning service:

0830101438|copy |*|00|Server 'provision-nimans.forgeserve.com' said 'provision/languages/Website_dictionary_language_en-gb.xml' is not present

 

Can a boot log and config file be attached (Utilities -> Import & Export Config...)?

Are these refurbished or used?

Is your DHCP server option 160/161 pointing them anywhere?

If they are factory defaulted do they do the same thing?

 

 

Message 14 of 20

Re: VVX 411 Skype for business signs out every night

i have now licenced this phone through Nimans 

 

please support me on this issue

Message 15 of 20
Highlighted
Polycom Employee & Community Manager

Re: VVX 411 Skype for business signs out every night


@SteffenBaierUK wrote:

Hello @chrishall1179,

 


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Hello @chrishall1179

 

now that you clarified the issue and finally are using the correct license please follow this up with Nimans.

 

They can raise a ticket for you with Polycom and support you.

 

We cannot do this via the medium of a community forum

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 16 of 20

Re: VVX 411 Skype for business signs out every night

you said i needed a licence and i got one?

 

you also said with a licence you would support me.

 

now youre saying no?

Message 17 of 20
Polycom Employee & Community Manager

Re: VVX 411 Skype for business signs out every night

Hello @chrishall1179,

you require the license to legally use a Polycom phone with Skype for Business. The model of phone purchased by your organisation was lacking this.

 

In my 2nd post I already outlined that we do not support End Customers directly.

 

We especially cannot do this via the medium of a community forum as we need usernames / passwords and personal data.

 

As explained multiple times please work with your reseller. The quicker you do this the sooner we can work this.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 18 of 20

Re: VVX 411 Skype for business signs out every night

This has now been fixed 

 

they found a bug in your firmware if you have 

 

feature.wpad.enabled="1" and dont use WPAD then the phones fail to authenticate and eventually robbot and signout 

 

setting 

feature.wpad.enabled="0" disables this feature and stops sign out 

 

this also fixed the issue of the phones not saving the new admin password 

 

they now no longer revert to 456 every day

Message 19 of 20
Polycom Employee & Community Manager

Re: VVX 411 Skype for business signs out every night

Hello @chrishall1179,

thanks for following this up and providing the solution to the community.

 

Do you have by any chance the Polycom Ticket reference so I can close the circle?

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 20 of 20