Plantronics + Polycom. Now together as Poly Logo

VVX 601 and Office 365: Visual voicemail is unavailable

Highlighted
Occasional Advisor

VVX 601 and Office 365: Visual voicemail is unavailable

VVX 601 with UCS 5.5.1.11526 and an Office 365/Skype for Business Online account: Visual voicemail is unavailable error. The mailbox of this user is UM enabled. I think this is the relevant snippet from the log:

 

1228171933|ec   |4|00|Starting exchange services using URL 'https://outlook.office365.com/EWS/Exchange.asmx'
1228171933|ec   |4|00|Received token data in calendar with length '1406' and type is '2'
1228171933|ec   |4|00|Calendar: Subscription read success
1228171933|ec   |4|00|CEwsContactsSyncService profile plan is empty
1228171933|ec   |4|00|'vvm' Subscription read failed
1228171933|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [2], previous - [1].
1228171933|ec   |4|00|'calllogs' Subscription read success
1228171934|ec   |4|00|Calendar subscription state '1' Watermark state '1' Response code 'NoError'
1228171934|ec   |4|00|Calendar: Subscription save success
1228171935|ec   |4|00|Failed to create contacts table 'contacts'
1228171935|ec   |4|00|Failed to create contacts table '{a9e2bc46-b3a0-4243-b315-60d991004455}'
1228171935|ec   |4|00|Failed to create contacts table 'contacteninskypevoorbedrijven'
1228171935|ec   |4|00|Failed to create contacts table 'externalcontacts'
1228171935|ec   |4|00|Failed to create contacts table 'personmetadata'
1228171936|ec   |4|00|Failed to create contacts table 'voorgesteldecontactpersonen'
1228171937|ec   |4|00|UM service is 0 and play on phone service is 0
1228171937|ec   |4|00|'vvm' service is not available
1228171937|ec   |4|00|Unified Messaging service state is disabled
1228171937|ec   |4|00|Play on phone service state is disabled
1228171938|ec   |4|00|'calllogs' Service CSoapTransaction network error = Error downloading https://outlook.office365.com/EWS/UM2007Legacy.asmx - server replied: Internal Server Error (299)
1228171943|ec   |4|00|'calllogs' service conversation history folder id exist '1'.
1228171944|ec   |4|00|'calllogs' service missed call folder id exist '1'.
1228171949|ec   |4|00|'calllogs' service Subscription state '1' Watermark state '1' Response code 'NoError'
1228171949|ec   |4|00|'calllogs' Subscription save success
1228171950|cfg  |2|00|Web|[validateAndUpdateAuthCred] Validate and update auth cred - [1].
Message 1 of 6
5 REPLIES 5
Highlighted
Polycom Employee & Community Manager

Re: VVX 601 and Office 365: Visual voicemail is unavailable

Hello JetzeMellema,

welcome to the Polycom Community.

 

We need logs in more details and also is this being used with a different language than English?

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 6
Highlighted
Occasional Visitor

Re: VVX 601 and Office 365: Visual voicemail is unavailable

Running the following command per Skype user made my error messages go away, as well as Exchange Online not throw UM errors. Use at your own caution...

Get-CsOnlineUser -Identity <UPN> | Enable-CsOnlineUMMailbox

Message 3 of 6
Highlighted
Occasional Contributor

Re: VVX 601 and Office 365: Visual voicemail is unavailable

Hello...Where did you run that command?

Message 4 of 6
Highlighted
Frequent Advisor

Re: VVX 601 and Office 365: Visual voicemail is unavailable

Just thought I would provide an update on this cmdlet. It's not an option anymore. 

 

https://techcommunity.microsoft.com/t5/Skype-for-Business-IT-Pro/Enable-CsOnlineUMMailbox-The-term-E...

Message 5 of 6
Highlighted
Occasional Contributor

Re: VVX 601 and Office 365: Visual voicemail is unavailable

Hi,

 

I am stil experiencing the same issue with Skype for Business Online

and a VVX 601.

UC Software Version: 5.6.0.17325

MAC 64:16:7F:03:BC:C0

 

All resetting on the phone did not help, any idea for a permament fix?

 

Thanks!

 

Message 6 of 6