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VVX 601 with 2 sidecars continous reboot

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Visitor

VVX 601 with 2 sidecars continous reboot

Trying to configure 2 color expansion modules to a VVX 601 phone for use in Skype for Business.   When connecting both sidecars the phone continously reboots.   I can connect either and the system seems to work ok.   Any suggestions on how to move forward.  Prior to connecting the sidecars I upgraded the phone to 5.9.0.9373

 

Serial number of phone:  64167F40B737

 

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1 REPLY 1
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Polycom Employee & Community Manager

Re: VVX 601 with 2 sidecars continous reboot

Hello @KHouston ,

 

welcome to the Poly Community.

 

As our records show Westcon-Comstor Americas sold this unit only in 08/04/2019 I suggest you work with them to get this into Poly support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
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