Got a very odd one, when trying to login with a particular extension(s) / pin on a VVX410 or VVX600 is fails with the message below. The odd thing is the extension PIN works on a CX600 and a SNOM phone (same network, NTP, DHCP settings etc.). Other extensions do work on the VVX series phone. Anyone seen this?
1127091004|so |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed 1127091007|sip |*|00|dhcpOption120LyncQuery numList  1127091007|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/certProvSvc.mex doesn't exist or is empty 1127091008|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/certProvSvc.mex doesn't exist or is empty 1127091009|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0 1127091009|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, Default user 1127091009|sip |*|00|Sip Register Usr:VVX410 Dsp:VVX 410 Auth:'Using Login Cred' Inx:0 1127091011|tls |*|00|Saving new Custom application CA certificate 6 1127091011|tls |*|00|New Certificate Common Name 'DigiCert High Assurance EV Root CA' Fingerprint '5F:B7:EE:06:33:E2:59:DB:AD:0C:4C:9A:E6:D3:8F:1A:61:C7:DC:25' 1127091011|tls |*|00|Old Certificate Common Name 'DigiCert High Assurance EV Root CA' Fingerprint '5F:B7:EE:06:33:E2:59:DB:AD:0C:4C:9A:E6:D3:8F:1A:61:C7:DC:25' 1127091011|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/webTicketSvc.mex doesn't exist or is empty 1127091029|tickt|5|00|soWebticketGetAllUserInfo: Failed to generate CSR 1127091029|tickt|5|00|[MsgSoWebTicketSignWithPinAuth]: PIN Auth Failed
welcome back to the Polycom Community.
It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.
The above logs are just standard logs and to look into this in more detail debugging logs would be required.
There are some troubleshooting steps explained =>here <=
The next step would be opening a case with Polycom support via your Polycom reseller.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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