VVX Series Config To Remember Last Answered Modality?

[Anonymous]

Coming from the CX line of phone, they have a built in "feature" (no config needed, it's just how they fucntion) that when answering via the softkey it will answer on the last used modality.

IE: The previous call was answered pressing the headset button, and when the next call came in instead of pressing the headset button to answer, the softkey "Answer" button is pressed and will illuminate and answer on the headset. It will continue to answer on headset until the same process is performed with speaker. 

Specially looking at the VVX411 - is this possible to replicate with a config? I see this post, but I'd rather not hard set it to one modality or the other. I've tried a few things, but I can't seem to get it to answer on headset when softkey or SfB answering. 

Thanks. 

[SteffenBaierUK]

Hello @Corey,

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

The feature as already found by you is working as designed.

For anything else the next step would be:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Hi Steffen, I am testing this on 411/511 with the newest 5.8 UC firmware deployed via SfB, utilizing BToE. Your comment of "The feature as already found by you is working as designed." indicates that the functionality found in the CX phones was removed in the VVX phones, is that correct? There is no current config that would revert that back, correct? Thanks.

[SteffenBaierUK]

Hello @Corey,

The CX Phones are only manufactured by Polycom and other manufacturers after a reference design by our partner Microsoft.

The software running on these is developed and maintained by Microsoft.

The VVX Phones are 3PIP qualified and compatible and the design and development is by Polycom.

If you wish a certain feature to be changed or copied please raise this as a feature request. Please ensure you include a business case justifying this.

Best Regards

Steffen Baier

Polycom Global Services

[Anonymous]

Thanks Steffen