VVX Series Config To Remember Last Answered Modality?

Occasional Contributor

VVX Series Config To Remember Last Answered Modality?

Coming from the CX line of phone, they have a built in "feature" (no config needed, it's just how they fucntion) that when answering via the softkey it will answer on the last used modality.

 

IE: The previous call was answered pressing the headset button, and when the next call came in instead of pressing the headset button to answer, the softkey "Answer" button is pressed and will illuminate and answer on the headset. It will continue to answer on headset until the same process is performed with speaker. 

 

Specially looking at the VVX411 - is this possible to replicate with a config? I see this post, but I'd rather not hard set it to one modality or the other. I've tried a few things, but I can't seem to get it to answer on headset when softkey or SfB answering. 

 

Thanks. 

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: VVX Series Config To Remember Last Answered Modality?

Hello @Corey,

 

welcome back to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
  • Additional Polycom Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

 

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition providing all details at the same time allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

The feature as already found by you is working as designed.

 

For anything else the next step would be:

 

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Contributor

Re: VVX Series Config To Remember Last Answered Modality?

Hi Steffen, I am testing this on 411/511 with the newest 5.8 UC firmware deployed via SfB, utilizing BToE. Your comment of "The feature as already found by you is working as designed." indicates that the functionality found in the CX phones was removed in the VVX phones, is that correct? There is no current config that would revert that back, correct? Thanks.
Message 3 of 5
Polycom Employee & Community Manager

Re: VVX Series Config To Remember Last Answered Modality?

Hello @Corey,

 

The CX Phones are only manufactured by Polycom and other manufacturers after a reference design by our partner Microsoft.

 

The software running on these is developed and maintained by Microsoft.

 

The VVX Phones are 3PIP qualified and compatible and the design and development is by Polycom.

 

If you wish a certain feature to be changed or copied please raise this as a feature request. Please ensure you include a business case justifying this.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 5
Occasional Contributor

Re: VVX Series Config To Remember Last Answered Modality?

Thanks Steffen
Message 5 of 5