Coming from the CX line of phone, they have a built in "feature" (no config needed, it's just how they fucntion) that when answering via the softkey it will answer on the last used modality.
IE: The previous call was answered pressing the headset button, and when the next call came in instead of pressing the headset button to answer, the softkey "Answer" button is pressed and will illuminate and answer on the headset. It will continue to answer on headset until the same process is performed with speaker.
Specially looking at the VVX411 - is this possible to replicate with a config? I see this post, but I'd rather not hard set it to one modality or the other. I've tried a few things, but I can't seem to get it to answer on headset when softkey or SfB answering.
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UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup
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The feature as already found by you is working as designed.
For anything else the next step would be:
Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?
Resolution: Please check => here <=
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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The CX Phones are only manufactured by Polycom and other manufacturers after a reference design by our partner Microsoft.
The software running on these is developed and maintained by Microsoft.
The VVX Phones are 3PIP qualified and compatible and the design and development is by Polycom.
If you wish a certain feature to be changed or copied please raise this as a feature request. Please ensure you include a business case justifying this.
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