VVX UC Improvement wish: Extra Password for local config reset and reset to factory setting

[Anonymous]

Hi,

we have many times that users with vvx 500/600 phones, can not logon to skype4b servers if the skype4b servers was restarted in the night (service or support reboot).

Then we must go to many phones to reset the local config or to reset the phone to the factory settings, because we don't want give the users the admin pw from the phones.

The Impovement wish from us is, that it is possible to give the phones a extra password for the reset of the local config and/or reset to the factory settings.

Please forward this improvement to the developers.

Thanks,

Oliver Ramstedt

[SteffenBaierUK · Accepted solution]

Hello Oliver,

welcome to the Polycom Community.

The best approach should not be asking for a feature request to add a new password but rather troubleshooting your current installation to find the root cause of the issue.

This should be easily reproducible and should not need you to factory reset any phones.

In order to do this please raise a support ticket as we cannot do this via the community.

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services