VVX - UC SW 5.8.2.4732 - Skype Directory No Longer showing contacts

Frequent Advisor

VVX - UC SW 5.8.2.4732 - Skype Directory No Longer showing contacts

I recently upgraded my QA VVX 411 phones to 5.8.2.4732 from 5.4.3.2036 and we lost the search functionality for the Skype for Business directory.

 

We are Skype on-prem and sign in via PIN so no calendar or exchange integration on the phone.

 

Any known issue or similar experiences out there?

 

Thanks

Sean

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: VVX - UC SW 5.8.2.4732 - Skype Directory No Longer showing contacts

Hello @Sean.Stanley66 ,

 

welcome back to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Frequent Advisor

Re: VVX - UC SW 5.8.2.4732 - Skype Directory No Longer showing contacts

Understood Steffen.

 

My initial thought is something changed in SW since 2 phones, side by side, signed in with the same account, are exhibiting different behaviors and the only difference is the Polycom SW.

 

Sean

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX - UC SW 5.8.2.4732 - Skype Directory No Longer showing contacts

Hello @Sean.Stanley66 ,

 

I have not personally heard about this from other customer so this would need to come into support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4