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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

I recently upgraded my QA VVX 411 phones to 5.8.2.4732 from 5.4.3.2036 and we lost the search functionality for the Skype for Business directory.

 

We are Skype on-prem and sign in via PIN so no calendar or exchange integration on the phone.

 

Any known issue or similar experiences out there?

 

Thanks

Sean

3 REPLIES 3
HP Recommended

Hello @Sean_Stanley66 ,

 

welcome back to the Polycom Community.

Please ensure you always check the FAQ's and/or utilize the community search before posting any new topics or follow up post’s.

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Understood Steffen.

 

My initial thought is something changed in SW since 2 phones, side by side, signed in with the same account, are exhibiting different behaviors and the only difference is the Polycom SW.

 

Sean

HP Recommended

Hello @Sean_Stanley66 ,

 

I have not personally heard about this from other customer so this would need to come into support.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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