VVX UC Software 5.9.0

Frequent Advisor

VVX UC Software 5.9.0

5.9.0 is out, I'll give it a go.

 

I am testing this release on a few non-production phones and I am finding that sign in to the Skype for Business Online servers is failing to complete. 

 

I have upgraded from BToE 5.8.0 to 5.9.0.

 

I am pairing with PC and the login process is the same as previous versions, however, my sign in is getting stuck at Fetching User Certificate. 

 

5.9.0.9373

BToE 5.9.0

 

This issue wasn't present when I was on BToE 5.8.0 and UC 5.8.2.4732. 

 

Has anyone else had time to pull this version down and test? 

 

 

Message 1 of 19
18 REPLIES
Frequent Advisor

Re: VVX UC Software 5.9.0

Rolled back to BToE 5.8.0 and UC 5.8.2.4732 and phone is functioning correctly again. 

Message 2 of 19

Re: VVX UC Software 5.9.0

Same here, what else is new... And Polycom won’t help, they will just reprimand me for even saying this on their community site, point fingers and post links to unrelated KB articles. Same old Polycom bugs on bugs on bugs and little to no support.

Message 3 of 19
Frequent Advisor

Re: VVX UC Software 5.9.0

I know that we're getting close to the holiday season, so I don't know what can be done in the next few weeks about a fix.  

 

I have reached out to my local SE to give him a heads up on the issues seen after the upgrade. 

 

I'll see what assistance he can provide, or at least let their internal people know that there are issues with customer installs from 5.8 to 5.9.

 

 

Message 4 of 19
Polycom Employee & Community Manager

Re: VVX UC Software 5.9.0

Hello all,

 

welcome back to the Polycom Community.


We cannot open any customer issue simply by posting here as in detail explained here:

 

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

 

As nobody of you has even attached a log to luck at there isn't much we can do there either.

 

Please get this into our official support organisation.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 19
Frequent Advisor

Re: VVX UC Software 5.9.0

Steffen,

 

Logs for analysis have been attached. 

 

This tar file was downloaded directly from the WebUI on the phone when running 5.9. 

 

Remove the tgz extension. 

Polycom Employee & Community Manager

Re: VVX UC Software 5.9.0

Hello all,

 

this may be an issue on the Office 365 end.

 

Microsoft is checking the User Agent of the device trying to register and it does not have the details to process UC Software 5.9.0


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 7 of 19
Frequent Advisor

Re: VVX UC Software 5.9.0

Steffen, 

 

That configuration parameter has fixed the issue. 

 

Can you explain what this item does and how it resolved the issue? 

Message 8 of 19

Re: VVX UC Software 5.9.0

Can you kindly share which parameter? I dont see it in the public thread here.

Message 9 of 19
Frequent Advisor

Re: VVX UC Software 5.9.0

<removed by a Moderator>

Message 10 of 19