Plantronics + Polycom. Now together as Poly Logo

VVX corporate directory incoming call lookup

Occasional Contributor

VVX corporate directory incoming call lookup



we've configured coporate directory with ldap/ad connection. It works fine so far.


Is there a way to display names from the corporate directory for incoming calls? The base profile is Lync an the contacts from Lync/Outlook are shown correctly on incoming calls.




Message 1 of 3
Polycom Employee & Community Manager

Re: VVX corporate directory incoming call lookup

Hello Matthias,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Jul 07, 2015 Question:Does a Polycom VVX Business Media Phone in LYNC base profile support Reverse Name Lookup (RNL)?

Resolution: The Polycom VVX Business Media Phone in LYNC base, unlike the optimized for LYNC CX Phones, currently do not support this feature


The same is applicable for SIP mode.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Contributor

Re: VVX corporate directory incoming call lookup

Hello Steffen,


thank you for your quick reply.


We hope this feature will be supported in a future firmware. Do you need a feature request or is this already planned?


For us this is the last point that prevents us replacing the CX phones with VVX phones.


Best Regards


Message 3 of 3