Plantronics + Polycom. Now together as Poly Logo

VVX running 5.5.1 and connecting to SfB Online with BTOE Pairing

Highlighted
Frequent Advisor

VVX running 5.5.1 and connecting to SfB Online with BTOE Pairing

I am running into a TLS issue when trying to connect my vvx411 to Skype and paired with BTOE. 

 

Is there a document that shows the required certificates and slots to be installed so that I can make the connection sucessfully? 

 

I was able to connect successfully when my Lync account was on-prem, now that it's moved to the hosted server, no such luck. 

 

I am not clear on what peer certificate it is looking for:

 

0105095826|sip |4|00|[TLS] Unable to get Peer Certificate.
0105095826|sip |4|00|[TLS] Server Certificate SAN or CN validation failed
0105095826|sip |4|00|MakeTlsConnection: connection failed error -1

 

Snippet from my debug logs:

 

0105095826|WADSe|2|00|SipServerInternalAccess:sippoolyqbca101.infra.lync.com[5061]
0105095826|WADSe|2|00|SipServerExternalAccess:sipfedca1.online.lync.com[5061]
0105095826|WADSe|2|00|S/E(sSWADFetchUserUrls,kEWADHandleResponse),rO(3)
0105095826|WADSe|2|00|<\SM>(-1)(0x17f0b80):Ctx((553),(1)kBaseEventInit,Ticks(0))
0105095826|WADSe|2|00|<SM>(-1)(0x17f0b80):Ctx((553),(1)kBaseEventInit,Ticks(0))
0105095826|WADSe|3|00|[SWADSvcEnd -> BaseEventInit]
0105095826|WADSe|2|00|Reqponse(-1),(-1),(-1)pps,(15),(Expiry,TransactionId,Time,Type):(-1,-1,1483635506,1)IndicationCode:(200)Got Server URL's
0105095826|WADSe|2|00|Request(-1)WADService,(778)WADServiceReqMsgKey,(-1)pps,(-1),(Expiry,TransactionId,Time,Type):(0,-1,1483635506,0)IndicationLevel:(200)
0105095826|sip |*|00|Sip Register Usr:SmithA@bantrel.com Dsp:SmithA Auth:'Using Login Cred' Inx:0
0105095826|utilm|4|00|uBLFUnCompressed: File /ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0105095826|WADSe|2|00|S/E(sSWADSvcEnd,kBaseEventInit),rO(3)
0105095826|WADSe|3|00|kEWADHandleResponse:Event(3) not found in Transition Table for state sSWADSvcEnd
0105095826|WADSe|2|00|<\SM>(-1)(0x17f0b80):Ctx((553),(3),Ticks(0))
0105095826|WADSe|2|00|<SM>(-1)(0x17f0b80):Ctx((553),(7)kBaseEventStop,Ticks(0))
0105095826|WADSe|2|00|<\SM>(-1)(0x17f0b80):Ctx((553),(-1),Ticks(0))
0105095826|sip |4|00|MakeTlsConnection: SSL_connect failed 'error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol' err -1
0105095826|sip |4|00|[TLS] Unable to get Peer Certificate.
0105095826|sip |4|00|[TLS] Server Certificate SAN or CN validation failed
0105095826|sip |4|00|MakeTlsConnection: connection failed error -1
0105095826|sip |4|00|Registration failed User: SmithA, Error Code:480 Temporarily not available
0105095837|sip |4|00|MakeTlsConnection: SSL_connect failed 'error:140770FC:SSL routines:SSL23_GET_SERVER_HELLO:unknown protocol' err -1
0105095837|sip |4|00|[TLS] Unable to get Peer Certificate.
0105095837|sip |4|00|[TLS] Server Certificate SAN or CN validation failed
0105095837|sip |4|00|MakeTlsConnection: connection failed error -1
Message 1 of 2
1 REPLY 1
Highlighted
Polycom Employee & Community Manager

Re: VVX running 5.5.1 and connecting to SfB Online with BTOE Pairing

Hello SR_MSCE,

welcome back to the Polycom Community.

 

Did you ever solve your old issues => here <=

Please change the logging to:

 

  • Settings > Logging > Global Log Level Limit > Debug
  • Settings > Logging > Module Log Level Limits > SIP to Debug

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2