VVX sidecar sticky transfer to voicemail

ahornatx · ‎02-15-2018

We use Skype for Business online with VVX600 phones and sidecars for the reception. When she transfers to someones voicemail, the choice "sticks" and the next time she transfers it goes to VM again even if she doesn't want to. Is there a setting on the phone or in the provisioning server files that would prevent that transfer choice from being sticky (similar to the headset memory option)?

I've confirmed that it happens from all of our phones with sidecars, so it seems to be working as intended...but the front desk lady won't accept "transfer from your computer" or "don't transfer to VM, just let the people put their phones on dnd when they don't want calls" or "always long press and choose to transfer to them" etc.

We use 5.7.0 configs and skype for business online with a local provisioning server.

SteffenBaierUK · ‎02-15-2018

Hello @ahornatx,

This is a feature we added since UC Software 5.6.0 and will stay unless you reboot the phone. There is no parameter to deactivate this and I can only suggest you raise this as a feature request:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UC Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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SteffenBaierUK · ‎02-16-2018

Hello @ahornatx,

Someone else already raised this via EN-63697 and we will address this in the next 5.7.1 release currently planned for the end of February (Subject to change)

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.

ahornatx · ‎02-16-2018

I like that answer, thank you very much.

VVX sidecar sticky transfer to voicemail

VVX sidecar sticky transfer to voicemail

Re: VVX sidecar sticky transfer to voicemail

Re: VVX sidecar sticky transfer to voicemail

Re: VVX sidecar sticky transfer to voicemail