We are having some issues with polycom vvx 410 and 411 phones not signing back in after a reboot. If you sign into the phone using pin authentication, it works, but when the phone is rebooted, it goes back to the sign in page (with the extension and pin properly populated). See here: http://i.imgur.com/4VmtEev.jpg. Hitting next and then sign in will sign in the phones.
This is not affecting all our phones, as some will log in automatically after a reboot using pin authentication.
Using username and password, the phones seem to log in every time.
We're on vvx firmware 5.1.1 and Lync 2013.
Solved! Go to Solution.
welcome back to the community
Please upgrade to a currently supported version like UC Software 5.5.1 or 5.4.5
Please try and troubleshoot this using the new Skype FAQ here:
Jan 17, 2017 Question:How can I troubleshoot simple Skype for Bussines, LYNC or Office365 issues?
Resolution: Have a look => here <=
If the above fails please open a support ticket via your Polycom reseller as they need to do this for you.
If this is some sort of an Internet discounter please post your phone's MAC address so I can look up who would be able to support you.
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services