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VVX with Eagle-Eye Mini shows as "Audio Only" to SfB user

SOLVED
Occasional Advisor

VVX with Eagle-Eye Mini shows as "Audio Only" to SfB user

 

Hi All,

 

 

I have a customer with VVX501 and 601 devices that are equipped with Eagle-Eye Mini cameras

 

We're running them in SfB mode and firmware 5.8.1.7407 against an SfB2015 on-premises deployment.

 

We're able to successfully make video calls from these phones to other SfB users, however in the reverse direction the presence of the user signed into the phone shows as "Voice Only".

 

The customer has asked if we can change that to say "Video Capable", so as to more clearly indicate the capability of the end device. I've had a look through the documentation (up to UCS v6) but drawn a blank.

 

Any ideas? Is this perhaps design intent, a bug, or a config setting I've missed?

 

My users are NOT using BToE, so it's not that.

 

Thanks,

 

 

Greig.

5 REPLIES 5
Polycom Employee & Community Manager

Re: VVX with Eagle-Eye Mini shows as "Audio Only" to SfB user

Hello @greiginsydney ,

 

welcome back to the Poly Community.


I can replicate this with a VVX running 6.0.0 as well. In comparison, a Trio shows Video.

 

I update this here as this may need to be escalated.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 6
Polycom Employee & Community Manager

Re: VVX with Eagle-Eye Mini shows as "Audio Only" to SfB user

Hello @greiginsydney 

 

if you can get this into support mention EN-135204 so we can link this.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 3 of 6
Polycom Employee & Community Manager

Re: VVX with Eagle-Eye Mini shows as "Audio Only" to SfB user

Hi @greiginsydney ,

 

we just released 5.8.5 and this was addressed. Any new release will also include this fix.

 

Best Regards

 

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 6
Occasional Advisor

Re: VVX with Eagle-Eye Mini shows as "Audio Only" to SfB user

Hey Steffen, that's great news. Thanks.

Message 5 of 6
Highlighted
Occasional Advisor

Re: VVX with Eagle-Eye Mini shows as "Audio Only" to SfB user

I've posted some 'before' and 'after' screen-grabs to show the difference - and gave the camera a fairly comprehensive review at the same time.

 

https://greiginsydney.com/review-poly-eagleeye-mini-usb-camera/

 

- G.

Message 6 of 6