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VVX201 Skype Online PSTN problem

Occasional Contributor

VVX201 Skype Online PSTN problem

I have a number of VVX201 phones that recently started suffering from a problem with dialing some long distance numbers. The phone number belong to my orgnization.

 

When I dial them the VVX logs show these activities. The URI indicated does not match the number I am trying to dial. I removed it for security purposes.

 

0526091647|app1 |5|00|AppPhoneC::OnEvOOOUpdate Uri: <Wrong Email Address>, Status: 0
0526091649|cfg |5|00|Prm|Parameter lync.qos.dscpVoice requested type 2 but is of type 0
0526091650|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 1
0526091651|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 0

 

We use Skype for Business online with a on prem Session boarder controller. My test phone is using the latest UC software. I've tested with previous versions and run into the same problem.

 

Hopefully someone has seen this problem before. 

Message 1 of 9
8 REPLIES
Polycom Employee & Community Manager

Re: VVX201 Skype Online PSTN problem

Hello jbenter29,

welcome to the Polycom Community.

 

Sstating the latest software does not help others when finding this post in days, weeks, months or years to come as they do not know what software mentioned was current at the time of writing. Please therefore always post the exact complete build id.

 

In addition the community's Skype for Business FAQ contains this post here:

Jan 17, 2017 Question:How can I troubleshoot simple Skype for Business, LYNC or Office365 issues?

Resolution: Have a look => here <=

 

 

You may also want to look at 

 

Oct 7, 2011 Question: Phone unable to Dial a number when Off Hook or on 2nd Call in a Conference or Digitmap issues

Resolution: Please check => here <=

 

Both of the above help you with troubleshooting issues.

 

If this all does not help or you need additional help please open a ticket.

 

In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 9
Highlighted
Occasional Contributor

Re: VVX201 Skype Online PSTN problem

I was running UC version 

5.5.2.8571
Message 3 of 9
Polycom Employee & Community Manager

Re: VVX201 Skype Online PSTN problem

Hello jbenter29,

The next step is to follow the provided FAQ's

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 9
Occasional Contributor

Re: VVX201 Skype Online PSTN problem

No, the info did not give me any new insights to my exact problem. 

Message 5 of 9
Polycom Employee & Community Manager

Re: VVX201 Skype Online PSTN problem

Hello jbenter29,

I am trained and specialized to look at our logs but with yourself not providing any of these I or other community users are unable to try and help you.

 

Please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 6 of 9
Occasional Contributor

Re: VVX201 Skype Online PSTN problem

Here is  a copy of the logs. I am in Washington DC (202) number and tried to dial a (303) number. Which is owned by my org. It returned a busy tone without really dialing the number. 

 

0526124137|ec |4|00|'calllogs' service missed call folder id exist '1'.
0526124145|ec |4|00|'calllogs' service Subscription state '1' Watermark state '1' Response code 'NoError'
0526124145|ec |4|00|'calllogs' Subscription save success
0526124206|copy |4|00|Configuration of URL failed
0526124206|clist|4|00|dbIO::processResult:no host
0526124236|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [2], previous - [0].
0526124238|cfg |5|00|Prm|Parameter lync.qos.dscpVoice requested type 2 but is of type 0
0526124238|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 1
0526124241|sip |5|00|CUser::CallNew Call SubscribeDialogBla absent
0526124241|ec |4|00|CEcLayoutMgr::onNewDocument Phone Busy with call = 0
0526124255|ec |4|00|'calllogs' service Subscription state '1' Watermark state '1' Response code 'NoError'
0526124255|ec |4|00|'calllogs' Subscription save success
0526124257|ec |4|00|'vvm' service Subscription state '1' Watermark state '1' Response code 'NoError'
0526124257|ec |4|00|'vvm' Subscription save success
0526124306|copy |4|00|Configuration of URL failed
0526124306|clist|4|00|dbIO::processResult:no host
0526124321|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [1], previous - [2].
0526124323|app1 |*|00|AppC::updateBackLightAndTouchScrStates() - Backlight states - present - [0], previous - [1].
0526124406|copy |4|00|Configuration of URL failed
0526124406|clist|4|00|dbIO::processResult:no host
Message 7 of 9
Polycom Employee & Community Manager

Re: VVX201 Skype Online PSTN problem

Hello jbenter29,

You did not follow any of the FAQ posts and changed the logging level. Therefore there is nothing I can do.

 

Feel free to try and post more logs but from my perspective please open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 8 of 9
Occasional Contributor

Re: VVX201 Skype Online PSTN problem

I submitted a ticket. I am not a polycom expert. So I don't know these controls. 

 

Thanks 

Message 9 of 9