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VVX201 Skype for Business Mode and Local Contacts

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Advisor

VVX201 Skype for Business Mode and Local Contacts

Hi

Relating to 64167f8a9152 and firmware 5.9.5.0614

We have a number of VVX201's that are in Skype for Business mode. 

 

We would like to add local contacts to the devices and not to Skype for Business or Exchange, however when doing so it appears that we can only specify a name for the contact if we specify a SIP address.

If we want to specify a telephone number then we are unable to add a name to that contact and the contact number is shown, is there anyway around this?

 

Thanks,
Robert

 

Message 1 of 5
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Polycom Employee & Community Manager

Re: VVX201 Skype for Business Mode and Local Contacts

Hello @Trueman1991 ,

 

Is this a CCX in Skype for Business mode or using Teams? If Teams the functionality is provided by

the Microsoft Teams IP Phone app.

 

On the VVX in Skype for Business mode if a favourite index is assigned to the contact it will show on the screen.

 

Regarding Speed Dials please check here:

 

Jun 17, 2015 Question:How can I add a Speed Dial to the Phone?

Resolution: Please check => here <=

 

another option would be via an EFK Line key

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
4 REPLIES 4
Highlighted
Polycom Employee & Community Manager

Re: VVX201 Skype for Business Mode and Local Contacts

Hello @Trueman1991 ,

 

Welcome back to the Poly Community.


Not sure I can follow. Adding a local contact aka a Speed Dial should provide you with an option to specify a First / Last name and a contact.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 5
Highlighted
Advisor

Re: VVX201 Skype for Business Mode and Local Contacts

Hi Steffen

 

Thanks for the response. I've gone through the process on a CCX that i have and i can add the contact in Contact Directory on the device and i can add the telephone number - so that resolves that issue.

 

The contact is labelled as a favorite so when i am in the contact directory it has a star next to it, however ideally i would like this contact to appear along the bottom off the phone as a speed dial. I have gone into settings - features - line key customization and enabled that feature. I then click Phone Line Keys to assign a contact however the device only shows me my Skype for Business contacts and not the contacts in the contact directory on the phone. Is there a way to add these contacts here?

 

Thanks,

Robert

Message 3 of 5
Highlighted
Polycom Employee & Community Manager

Re: VVX201 Skype for Business Mode and Local Contacts

Hello @Trueman1991 ,

 

Is this a CCX in Skype for Business mode or using Teams? If Teams the functionality is provided by

the Microsoft Teams IP Phone app.

 

On the VVX in Skype for Business mode if a favourite index is assigned to the contact it will show on the screen.

 

Regarding Speed Dials please check here:

 

Jun 17, 2015 Question:How can I add a Speed Dial to the Phone?

Resolution: Please check => here <=

 

another option would be via an EFK Line key

 

Nov 25, 2011 Question: How can I change the functionality of a softkey button / use EFK?

Resolution: Please check => here <=

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 4 of 5
Highlighted
Advisor

Re: VVX201 Skype for Business Mode and Local Contacts

Thanks Steffen - EFK has resolved this for me
The specific code i used was:

<test 	feature.EFKLineKey.enabled="1" efk.efklist.1.action.string="ReplaceWithNumber" 
		efk.efklist.1.mname="ReplaceWithName" feature.enhancedFeatureKeys.enabled="1" 
		efk.efklist.1.status="1" />
Message 5 of 5