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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
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‎12-11-2015 02:32 AM

HP Recommended

Hi,

 

we have problems with VVX 300 and 310 integrated to SfB.

Call setup is about 10 seconds. (Tested with Group 500, call setup is instant).

Also incoming calls to VVX are instant, just the outgoing setup is long.

 

Can someone help with debuging, where to look, if someone had simillar issues...?

I apologize for a broad questions, but feel free to brain dump any ideas and ask for info.


Thank you!

5 REPLIES 5

‎12-11-2015 02:44 AM

HP Recommended

Hello polymat,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced may already be addressed in a newer release.

If LYNC or Skype please provide Version details and if these are on premise of off premise

This also allows yourself and others to check against current software release notes.

The above is also stated in the "Read First: Welcome to the Polycom VoIP Forum"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP UC Software Version or the BootROM Version of my Phone?
Resolution: Please check here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-11-2015 03:16 AM

HP Recommended

5.4.0.10182

Lync 2013 on premise

 

I'm just phishing for ideas or similar experience, as I can't do better at a moment.

 

Thank you!

 

Was this reply helpful? Yes No

‎12-11-2015 04:08 AM

HP Recommended

Hello polymat,

As you work for a partner I would ask you top open a ticket.

 

The is a big difference between the VVX and GroupSeries in regards of settings being pushed to the VVX from the Lync server in regards of dial plans etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
Was this reply helpful? Yes No

‎12-11-2015 05:26 AM

HP Recommended

Thank you,

 

I'm currently just an intermediary with no access to more info, just tried to help.
But, as you suggested, I already suggested the same thing to the partner.

Was this reply helpful? Yes No

‎12-15-2015 08:44 AM

HP Recommended

In your post you don't say if you are using BToE or not.  If you are make sure you are on BToE 3.2.  We have seen delays starting and stopping calls on some older versions.

Was this reply helpful? Yes No
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