Plantronics + Polycom. Now together as Poly Logo

VVX400 - Contact sync with Outlook on Office 365

SOLVED
Occasional Advisor

VVX400 - Contact sync with Outlook on Office 365

Hello,

 

I'm using a Polycom VVX400 with folowing informations :

 

UC Version : 5.5.1.12442

 

In my config file :

 

exchange.meeting.alert.tonePattern="remoteHoldNotification"
exchange.server.url="https://outlook.office365.com/EWS/Exchange.asmx"
feature.exchangeCalendar.enabled="1"
feature.exchangeContacts.enabled="1"

 

I also put my credential with the phone interface and i m using an Office365 Exchange on line Account

 

Probleme :

 

The calendar sync just work perfect with no touble, notification also work good for calandar alarms but i can't make the contact sync work. At 1st reading i see nothing in the phone log.

 

Some help on this :) ?

 

Tks

Message 1 of 8
7 REPLIES 7
Highlighted
Polycom Employee & Community Manager

Re: VVX400 - Contact sync with Outlook on Office 365

Hello rheylens,

welcome to the Polycom Community.

First UC Software 5.5.2 is the latest software which addressed a sync issue so please test this.

 

In addition please check:

 

  • Diagnostics > Skype for Business Status > Exchange Client

It should look like this:

 

ExchangeStatus.png


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 8
Occasional Advisor

Re: VVX400 - Contact sync with Outlook on Office 365

Hello,

 

So after some trouble i m now with the folowing version

UC 5.5.2.8571

BootROM 5.7.2.21547

 

Calender sync work still juste perfect

Contact sync still do not work

 

For information i m not using a skype biz account but juste an exchange on line

 

I do not have the menu you show me in the Diagnostic section the point is not event there.

 

So what's next ? :(

 

Tks for all for your support.

Message 3 of 8
Polycom Employee & Community Manager

Re: VVX400 - Contact sync with Outlook on Office 365

Hello rheylens,

welcome back to the Polycom Community.

The next step is to open a support ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 8
Occasional Advisor

Re: VVX400 - Contact sync with Outlook on Office 365

Hello tks for your return of information

 

Here the information of the device :

 

Page d'accueil

Informations sur le téléphone Modèle de téléphone VVX 400 Référence 3111-46157-002 Rev:A Adresse MAC 00:04:F2:6D:6A:F8 IP Mode IPv4 Adresse IP   Version du logiciel UC 5.5.2.8571 Version du logiciel BootROM 5.7.2.21547

 

Do you need other information to give me the receller information ?

 

Tks

Message 5 of 8
Polycom Employee & Community Manager

Re: VVX400 - Contact sync with Outlook on Office 365

Hello rheylens,

Please be aware that the VVX400 you are using, aka 0004F26D6AF8, is not a LYNC or Skype for Business SKU and therefore requires you to purchase an individual License as outlined => here <=

 

This is required for all phones that do not use the -018 or -019 SKU and please ensure you have the relevant licenses covering your installation.

 

Please ignore the above if you have proof of purchase for the phone(s) in use for the individual licenses.

 

Siphon Networks Ltd is your reseller.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 6 of 8
Occasional Advisor

Re: VVX400 - Contact sync with Outlook on Office 365

Hello tks for your return but i still have a question.

 

Ok it is a generic profile but why is it then possible to sync my calender and not my outlook contact ?

 

Tks

Message 7 of 8
Polycom Employee & Community Manager

Re: VVX400 - Contact sync with Outlook on Office 365

Hello rheylens,

utilizing openSIP aka generic profile we only support Calendar.


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 8 of 8