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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.
HP Recommended

We seem to have a problem where display names  do not appear when dialing or receiving calls with a cell phone number.

 

 

Even though the cell phone number is listed under a contact in skype for business the display name does not appear and just shows the number.

 

I can also confirm that this is happening to all the VVX410 phones

 

Our current firmware version we are on is 5.4.4.3041.

 

 

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello Bell Potter,

welcome to the Polycom Community.

The community's Skype FAQ contains this post here:

Jul 07, 2015 Question:Does a Polycom VVX Business Media Phone in LYNC base profile support Reverse Name Lookup (RNL)?

Resolution: The Polycom VVX Business Media Phone in LYNC base, unlike the optimized for LYNC CX Phones, currently do not support this feature


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN

View solution in original post

3 REPLIES 3
HP Recommended

Hello Bell Potter,

welcome to the Polycom Community.

The community's Skype FAQ contains this post here:

Jul 07, 2015 Question:Does a Polycom VVX Business Media Phone in LYNC base profile support Reverse Name Lookup (RNL)?

Resolution: The Polycom VVX Business Media Phone in LYNC base, unlike the optimized for LYNC CX Phones, currently do not support this feature


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
HP Recommended

Hi Steffen,

 

Thanks for the reponse.

 

Is there any plan to have this supported on Polycom VVX phones?

 

regards

Kelvin

HP Recommended

Hello Kelvin,

I am unable to discuss future software Versions due:

 

Aug 09, 2016 Question:Why can Polycom not discuss future software Versions within the Community?

Explanation:Polycom, as a US base publicly trading company, cannot share any future release dates or new features due the requirement of a non disclosure agreement / NDA prior to this.Via the medium of a community forum we are unable to do this.

 

If you contact me via Community Mail I can forward your details to the Sales Team in your Region.

Best Regards

Steffen Baier

Polycom Global Services

------------------------------------------------
Notice: I am an HP Poly employee but all replies within the community are done as a volunteer outside of my day role. This community forum is not an official HP Poly support resource, thus responses from HP Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge.
If you need immediate and/or official assistance for former Poly\Plantronics\Polycom please open a service ticket through your support channels
For HP products please check HP Support.

Please also ensure you always check the General VoIP , Video Endpoint , UC Platform (Microsoft) , PSTN
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