VVX410 firmware updates

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Occasional Contributor

VVX410 firmware updates

i have a skype 2015 environment and udm server.

 

am performing vvx410 firmware updates, some firmware is 5.7.0.11768 and some 5.6.0.17325

TO 5.7.2.1277

 

i am noticing they take a very long time to update, accorinding to my network monitor it appears the phones are pushing 5gb down the wire (wan) to get these updates, although the firmware is 380M in size

 

it appears some get caught in a loop, and i have to restore to factory, then let UDM handle the provisioning of fw

Message 1 of 4
3 REPLIES
Polycom Employee & Community Manager

Re: VVX410 firmware updates

Hello @ausware,

welcome to the Polycom Community.

What is an UDM Server?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Highlighted
Occasional Contributor

Re: VVX410 firmware updates

the provisioning server

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX410 firmware updates

Hello @ausware,

a couple of things first.


Some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

 

For your new issue who is looking after the provisioning server ?

 

I would always advise to use the split files as an individual phone does not need to download the whole file "fishing" out the right files.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 4 of 4