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VVX411 - Skype for Business Auto-discovery

Occasional Contributor

VVX411 - Skype for Business Auto-discovery

Folks,

 

When I turn off DHCP and use a static IP address on my Polycom VVX411, the Skype for Business auto-discovery fails. I use a default gateway of xxx.xxx.xxx.254. If I turn on DHCP, the phone connects to Skype for Business. Anyone seeing this problem and know how to resolve?

 

Thanks,

Joe

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3 REPLIES 3
Polycom Employee & Community Manager

Re: VVX411 - Skype for Business Auto-discovery

Hello @jrebele,

welcome to the Polycom Community.

I am not aware of any issues or change in behaviour as long as you would be using the same details for DNS etc.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Highlighted
Occasional Advisor

Re: VVX411 - Skype for Business Auto-discovery

The Lync Phone Edition (Aries) devices depend on a bunch of DHCP options to find the server.

http://blog.schertz.name/2010/12/configuring-lync-server-for-phone-edition-devices/

I believe that's still true for the modern VVX phones if you're trying to use PIN based auth.

 

Rather than using static IPs, try setting a DHCP reservation on the server for the phone's MAC address. Same basic outcome, but auto-discovery via DHCP still works.

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX411 - Skype for Business Auto-discovery

Hello @jrebele,

as already commented by @RyanTrainor there are various mechanisms that Microsoft documents in order to get phones working.

 

DHCP option 120 and Option 43 as an example is required for Extension & PIN and are only checked via DHCP. We can work around this specifying a STS-URI so that should not be the issue.

 

I would always chose DHCP over fixed IP's as this will just end up in a mess.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4