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VVX411 , Skype for Business login not working after Firmware update

SOLVED
Occasional Contributor

VVX411 , Skype for Business login not working after Firmware update

Trying to update to the latest S4B approved firmware Polycom UC Software 5.9.0.9373, updated from Polycom UC Software 5.7.0.14430  Rev R.

When I do so, any and all login attempts fail.

"Fetching User Certificate" appears for several mins then nothing.

Rolling back the firmware solves the problem but that's not a permanent solution.

 

Phone Information

Phone Model VVX 411

Part Number 3111-48450-001 Rev:A

MAC Address 64:16:7F:66:62:69 IP

Mode IPv4

IP Address 10.0.12.23

UC Software Version 5.9.0.9373

Updater Version 5.9.7.11143

Message 1 of 3
2 REPLIES 2
Polycom Employee & Community Manager

Re: VVX411 , Skype for Business login not working after Firmware update

Hello @Richard Lance ,

 

Welcome back to the Poly Community.
Your log shows:

0827222054|nisvc|2|00|HTTP SEND:: DestUrl(https://skype-fe1.internal.northark.net/WebTicket/WebTicketService.svc/pin), HttpResCode(500), curlRetCode(0) retVal(0)
0827222054|nisvc|2|00|ErrorBuffer::
0827222054|nisvc|2|00|

****************************HTTP SEND**************************

0827222054|nisvc|2|00|<\ni01:1,time taken(29)>
0827222054|auth |2|00|<SM>(307)AuthServiceWTUsingCredStateMachine(0x4520aec0):Ctx((340),(301)kEAuthOnRecvDataResponse,Ticks(0))
0827222054|auth |4|00|m_RetVal[-1] eReqRspID[4] csStrippedResponse[<s:Envelope xmlns:s="http://schemas.xmlsoap.org/soap/envelope/"><s:Body><s:Fault><faultcode xmlns:a="http://docs.oasis-open.org/ws-sx/ws-trust/200512">a:InvalidScope</faultcode><faultstring xml:lang="en-US">The AppliesTo element of web ticket request points to a different web server or site.</faultstring><detail><OCSDiagnosticsFault xmlns="urn:component:Microsoft.Rtc.WebAuthentication.2010" xmlns:i="http://www.w3.org/2001/XMLSchema-instance"><Ms-Diagnostics-Faul
0827222054|auth |4|00|parseSoapError: csFaultCode[a:InvalidScope] csReasonText[The AppliesTo element of web ticket request points to a different web server or site.] csDetailErrorValue[28037] csInternalErrorCode[] csInternalErrorText[The AppliesTo element of web ticket request points to a different web server or site.]

so I assume this is an on-premise Skype for Business setup?

 

The Phone was sold by WESTCON MIDDLE EAST LTD in 18/12/2018 so I suggest you work with them once you checked the community search results >here< and actually use UC Software 5.9.3.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 3
Occasional Contributor

Re: VVX411 , Skype for Business login not working after Firmware update

Disussing with the reseller, UC Software 5.9.3. does in fact work

Message 3 of 3