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VVX411 locking up

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Occasional Contributor

VVX411 locking up

i have polycom vvx411's running 5.7.0.11768

intermittently some phones lock up completly, forcing us to reboot the phone with ethrernet disconnect/reconnet

 

its happened to laptop and desktop users at muliple sites

 

udm pro is used as our provisioning server

 

any ideas where to start looking.

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: VVX411 locking up

Hello @ausware,

welcome to the Polycom Community.

There are a couple of similar post like this => here <= that can be found when using the community search.

 

Does this happen when you utilize BToE or not ?

 

We are about to release UC Software 5.7.2 any day now which has a fix for phones freezing but I am not aware if this is applicable to you.

 

You should do the following:

 

  • Wait and upgrade to 5.7.2
    or
  • Downgrade to 5.6.2 as this has the same fix as in 5.7.2

If the issue still occurs after this the next step is to open a ticket.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

End Customers are unable to open a ticket directly with Polycom support.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Occasional Contributor

Re: VVX411 locking up

we are using BTOE 3.6

 

 

Message 3 of 5
Occasional Contributor

Re: VVX411 locking up

our VVX pairing to SKYPE is also intermittent 

 

sometimes no VVX present in skype client

have to reboot to get it back as primary device..

 

 

Message 4 of 5
Polycom Employee & Community Manager

Re: VVX411 locking up

Hello @ausware,

As already outlined you can downgrade to 5.6.2 and re-test or wait till later today when we post 5.7.2.

 

In addition you should be using BToE 3.7.0

 

If your issue persists please open a ticket as already outlined.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5