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VVX500 revert to 2 columns after upgrade to 5.6.0

Frequent Advisor

VVX500 revert to 2 columns after upgrade to 5.6.0

Hi,

 

I have just tested the upgrade to 5.6.0 on two VVX500

 

The two go back to two columns favorites on the idle screen after upgrade, either I have <feature up.numOfDisplayColumns="3" /> in my configuration file.

 

is it normal ?

Message 1 of 4
3 REPLIES 3
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Polycom Employee & Community Manager

Re: VVX500 revert to 2 columns after upgrade to 5.6.0

Hello doum,

welcome back to the Polycom Community.
 
Did you try and set this via the Menu as shown => here <= ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 4
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Frequent Advisor

Re: VVX500 revert to 2 columns after upgrade to 5.6.0

Hi

 

of course. via the menu it's working, but when you have 300 phones, it's not really a solution :D

 

Same problem for example with the language

 

On my config file :

 

<lcl lcl.ml.lang="French_France" />

 

all the test phones upgraded to 5.6.0 are in english...

 

Message 3 of 4
Highlighted
Polycom Employee & Community Manager

Re: VVX500 revert to 2 columns after upgrade to 5.6.0

Hello doum,

Can you get a ticket raised via the known channels as we need to replicate this on our end.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 4