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VVX501 Lync/Skype Directory Search Fails

Polycom Employee & Community Manager

Re: VVX501 Lync/Skype Directory Search Fails

@magicmike

 

Again if you are utilizing a factory defaulted Phone in LYNC base profile or changed a factory defaulted SIP phone to LYNC base profile these parameters are set.

 

If you load some kind of configuration that may disable features the example is outside of the usual spec.


Best Regards

Steffen Baier

Polycom Global Services




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Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 11 of 13
Occasional Advisor

Re: VVX501 Lync/Skype Directory Search Fails

Thanks for the suggestion.  We are using a custom config but I have verified that the setting below are enabled.

 

feature.lync.abs.maxResult 12
feature.lync.abs.enabled 1  

 

Let me know if you have any other thoughts

 

Bradley

Message 12 of 13
Polycom Employee & Community Manager

Re: VVX501 Lync/Skype Directory Search Fails

Hello Bradley,


if this still fails please chose the support ticket way via your reseller.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

If this is some sort of an Internet discounter please post either your phone's MAC address or your Polycom devices serial so I can look up who would be able to support you. This may not be who you purchased the Polycom device from.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 13 of 13