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VVX501 Skype4biz CloudPBX Boot loop

Occasional Visitor

VVX501 Skype4biz CloudPBX Boot loop

I have a VVX501 being used with Skype for Business Online CloudPBX that was stuck on "Updating" this morning it eventually failed and is now sitting at "Updating initial Configuration" which eventually fails with unable to locate <mac-addr-of-phone>.cfg which eventually fails with "application is not present" I called support and they verified I had a support contract but refused to assist b/c it was the weekend and I did not have the 24/7 support which is what I purchased.


Any help would be appreciated.

Message 1 of 2
Polycom Employee & Community Manager

Re: VVX501 Skype4biz CloudPBX Boot loop

Hello Doug,

welcome to the Polycom Community.

The community's VoIP FAQ contains this post here:

Sep 27, 2012 QuestionI get the message “Error application not present / found” on my phones screen

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2