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VVX501 can not established video call

SOLVED
Frequent Advisor

VVX501 can not established video call

Hello,

 

I got problem with VV501 for SfB. The video call can not established between VV501 and SfB clients.

Anyone experience with this?

 

Thank you.

Regards,
Sinjo

 

Message 1 of 5
4 REPLIES 4
Polycom Employee & Community Manager

Re: VVX501 can not established video call

Hello @Sisob,

welcome back to the Polycom community.

Some or a couple of your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently. 

In addition it is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release. 

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here 

 

Also it can help us if you explain if you are using a VVX with a Polycom Camera ?

 

Jan 26, 2016 Question:Can I make Video Calls between a VVX phone and a Client on a Lync Server / Skype for Business server ?

Resolution: Please check => here <= for details on Video Calls

 

To make this a short answer no currently available camera for a VVX500/501/600/601 can make video calls other than between themselves.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 5
Frequent Advisor

Re: VVX501 can not established video call

Sorry, i wrong press button. Supposed not solved yet.

Still need further solution.

 

Regards,
Sinjo

Message 3 of 5
Highlighted
Frequent Advisor

Re: VVX501 can not established video call

Hi Steffen,

 

The VVX501 has camera. If i made video call between  VVX501 to VVX501, the video is ok. Both VV501 can established video.

 

 

Regards,
Sinjo

Message 4 of 5
Polycom Employee & Community Manager

Re: VVX501 can not established video call


@SteffenBaierUK wrote:

Hello @Sisob,

To make this a short answer no currently available camera for a VVX500/501/600/601 can make video calls other than between themselves.

 


I updated the above statement




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 5 of 5