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VVX600 and VVX300 automatically enables Call Forwarding Feature

Occasional Contributor

VVX600 and VVX300 automatically enables Call Forwarding Feature

We wand to disable the Call Forwrding feature, however the phone automaticaly renables it and shows the icons on the home and idle screens

 

Modesl: VVX600 and VVX300

FW: UC 5.5.0

Base Profile set to Lync

 

provisiong server conf file settings:

feature.forward.enable=0

homeScreen.forward.enable=0

softkey.feature.forward=0

 

After phone reboots it writes its own conf file [mac address]--phone.cfg with the following settings:

feature.forward.enable=1

homeScreen.forward.enable=1

softkey.feature.forward=1

 

If we manually edit the [mac address]--phone.cfg, the phone overwrites the settings again.

 

We have tried to play with reg.1.serverFeatureControl.cf and reg.1.serverFeatureControl.localProcessing.cf settings, but there was no change in behavior.

 

We would like to disable the Call Forwarding feature where required

For phone where it is enabled we want to hide the home and soft Forward keys.

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Message 1 of 4
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Polycom Employee & Community Manager

Re: VVX600 and VVX300 automatically enables Call Forwarding Feature

Hello Nikolay Petrov,

welcome back to the Polycom Community.

The community's Skype FAQ and the 5.5.0 Release notes contains this Information here:

Jun 15, 2016 Question:Can I use UC Software 5.5.0 for Lync or Skype for Business deployments?

Resolution:UC Software 5.5.0 has not been qualified by Microsoft to use in Lync or Skype for Business deployments. Polycom will not support UC Software 5.5.0 use in Lync or Skype for Business deployments.

 

In addition the FAQ contains this post:

 

Feb 01, 2016 Question:Why am I unable to disable the call forwarding softkey on a Polycom VVX Business media Phone since upgrading to UC Software 5.4.0 or later?

Resolution:When using a Polycom VVX Business media Phone running UC Software 5.4.0 or later in LYNC Base profile the Skype for Business / LYNC Voice Routing => Voice Policy takes precedence over the softkey.feature.forward=”0” parameter. Either creating a new Voice Policy for these phones or removing the “Enable call forwarding” and/or “Enable simultaneous ringing of phones” will disable the key.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
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Occasional Visitor

Re: VVX600 and VVX300 automatically enables Call Forwarding Feature

Thanks for the answer. I have been doing several changes today to hide the forward icon without luck and saw this post. I came across 3 different post 

 

This one says it can be hidden

https://community.polycom.com/t5/VoIP-SIP-Phones/FAQ-Can-I-customize-the-Home-Screen-Icons/td-p/7492...

 

There was another one which says its not available yet (for a community thread on older version i guess)

 

Would be nice if the community threads that are not relevant anymore can be retired, or updated with latest link.

 

Also this would be a nice to have feature to allow the hide/show forward button with a config rather than in the voice policy. Now I need to worry about having two different policies in the server for each country/office which would have been a lot more simple if i had the control with the configs

 

Regards,

Shak

 

 

 

Message 3 of 4
Polycom Employee & Community Manager

Re: VVX600 and VVX300 automatically enables Call Forwarding Feature

Hello @shazub1,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Must Read First" and is the absolute minimum requirement every new post should include. .

In addition providing us with this basic information gives Polycom an idea what Software Versions are used in the field and avoids wasting time trying to troubleshoot issues which have already been addressed.

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here

 

 

As this is a Skype for Business related issue I would always search in the Skype FAQ first. In addition certain features are pushed to us by our Partner Microsoft.

 

So therefore we have this in the S4B FAQ:

 

Feb 01, 2016 Question:Why am I unable to disable the call forwarding softkey on a Polycom VVX Business media Phone since upgrading to UC Software 5.4.0 or later?

Resolution:When using a Polycom VVX Business media Phone running UC Software 5.4.0 or later in LYNC Base profile the Skype for Business / LYNC Voice Routing => Voice Policy takes precedence over the softkey.feature.forward=”0” parameter. Either creating a new Voice Policy for these phones or removing the “Enable call forwarding” and/or “Enable simultaneous ringing of phones” will disable the key.

 

The above hopefully explains why you are unable to disable the key. If you have a complaint about this please work with Microsoft.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4