VVX601 No IP Address

Occasional Visitor

VVX601 No IP Address

  • VVX601
  • Skype


I just purchased this phone used and it appears that whoever had it before me has wiped the phone as it cannot load the application.  I have attempted to add the firmware back to the phone but the phone will not get an IP address so it cannot contact the provisioning server.  I have tried to statically set the IP address but this has no effect either.  Even with the phone having a static IP address, I cannot ping the phone.  There are no VLANs on the switch and LLDP and CDP have been disabled in the phone.  I have tried multiple switch ports and ethernet cables.  Is the phone defective?

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Polycom Employee & Community Manager

Re: VVX601 No IP Address

Hello @avenger07,


welcome to the Polycom Community.

most likely you purchased a defective unit but without the serial number / MAC address we are unable to lookup the history of the device.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
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