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Voicemail Notifications significantly delayed

Occasional Contributor

Voicemail Notifications significantly delayed

I have a client who has deployed VVX 501's and other models, with the firmware build.  They are a Skype for Business Online environment (no hybrid) with Exchange Online, using Azure Voicemail.


IF/when voicemail notifications on the the phone work, and they don't always, it seems to be 6-10 minutes before the icon's on the display reflect a VM or update the count on the number of VM's.  Without an Exchange Online UM Dialplan, is this going to be the expected norm for SFBO/AzureVM with VVX phones, just a cyclic check for VM changes?  If so, I would like to suggest a timer adjustment where the phone polls on a 60 second or 120 second interval.


I do also see "Server Missed Call Status" is Disabled in the SFBO/AzureVM scenario, is this also expected?

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Polycom Employee & Community Manager

Re: Voicemail Notifications significantly delayed

Hello @Korbyn72,

welcome to the Polycom Community.

This is to be expected as documented => here <= and working as designed as the time frame is 10 minutes when we perform an additional check against exchange.


This can be found using the search => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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