We have some of our users reporting issues where the camera feed from a Skype for business meeting drops if the meeting is longer than 30 minutes. The call is still active and everyone one can still communicate with each other but cannot see each other. The RealPresence Trio 8800 is on firmware version 18.104.22.16845.
Hello @JDPallett ,
welcome to the Polycom Community.
First of all I suggest to upgrade to a currently supported software version. This is at present UC Software 22.214.171.12432 Rev AC
The next step would be a support ticket.
In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.
End Customers are unable to open a ticket directly with Polycom support.
If this is some sort of an Internet discounter providing your MAC address or your Polycom devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Polycom device from.
If the unit is no longer within warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.