When will Polycom and Microsoft certify the newest Firmware for Phones

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When will Polycom and Microsoft certify the newest Firmware for Phones

Hi guys,

We currently have VVX 501 devices
Firmware: 5.6.0.17325

Newest Available: 5.8.0.12386

 

We understand that the current method to stop the automatic downgrade of phones in Skype for Business Online, is as per the post made by Jeff Scherz. 

http://blog.schertz.name/2016/07/device-updates-with-skype-for-business-online/


Is there an ETA on when the 5.8.0.12386 release will get approved and will become the default in the Microsoft servers?   We wish to keep the updates coming from online, and the current firmware in Microsoft does not allow us to do BToE without daisy chaining the phone to a computer since the code generation has changed.

 

Note: We do not want to manually update/upkeep all the VVX devices we have. 

Regards
IT Support

Message 1 of 5
4 REPLIES
Polycom Employee & Community Manager

Re: When will Polycom and Microsoft certify the newest Firmware for Phones

Hello @SigmaSysITSupport,

We have absolutely no control over this and cannot make any recommendations on this.

 

Please work with Microsoft on this.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 5

Re: When will Polycom and Microsoft certify the newest Firmware for Phones

Thank you, but I don't understand.

 

Is this firmware published and made available to Microsoft?  Is it in the approval process? 

 

Why does Polycom not have any dialogue or update on when a firmware would be posted in the Microsoft Skype for Business Online servers? 

 

From what I can see, there are a lot of requests about the automated downgrading of firmware every day.  Shouldn't this be a priority for Polycom, so that their users have the best experience out of the box?

Message 3 of 5
Highlighted
Trusted Contributor

Re: When will Polycom and Microsoft certify the newest Firmware for Phones

Hi SigmaSysITSupport,

why don´t you disable automatic update in O365 in generell? Then you´ll get rid of this problem first. After that, install a provisioning server or even better a Polycom Resource Manager (makes definitly sense if you have to manage many phones) and deploy new FW releases automatically.

 

Message 4 of 5
Polycom Employee & Community Manager

Re: When will Polycom and Microsoft certify the newest Firmware for Phones

Hello @SigmaSysITSupport,

 

Polycom regularly releases maintenance releases aka X.Y.Z and/or new releases aka X.Y.Z within Microsoft’s 3PIP qualification.

 

Usually maintenance releases are not separately tested by Microsoft and new or major releases are submitted to our Partner Microsoft and are tested and released at their leisure.

 

Polycom always advises customers to be on the latest Maintenance release and this may only be archived whilst setting up an own Provisioning Server and/or a Polycom solution like RPRM.

 

Polycom customers, as long as they utilize either the correct LYNC -018 or Skype for Business -019 SKU or have proof of an individual Polycom per device license, are always entitled to use the latest available software.

 

Additionally utilizing either an provisioning server or a solution like RPRM provides far more flexibility to utilize our Phones and their abilities via personal configuration.

 

Best regards

 

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 5 of 5