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Wierd Noise coming from Polycom Trio 8800

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Occasional Contributor

Wierd Noise coming from Polycom Trio 8800

Polycom 8800 with Visual Plus - 5.7.1.4145

Skype for Business online

 

Recently I'm getting a wierd loud noise coming through the Polycom Trio unit. While this noise is being generated, I can still grab dial tone and make a skype call. The only way to eliminate this noise is by rebooting the Trio. Has anyone come across this issue?

 

Thanks,

 

Steve

Message 1 of 10
9 REPLIES 9
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Polycom Employee & Community Manager

Re: Wierd Noise coming from Polycom Trio 8800

Hello @spanton,

 

welcome to the Polycom Community.


Have you got a chance to record this and attach this here ? I suggest a Video of the unit.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 10
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Occasional Contributor

Re: Wierd Noise coming from Polycom Trio 8800

Please see attached

Message 3 of 10
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Polycom Employee & Community Manager

Re: Wierd Noise coming from Polycom Trio 8800

Hello @spanton,

 

We already have a similar case in support but need this in support.


In order to raise a support ticket you need to work with your Polycom reseller as they need to do this for you.

Please provide your MAC so I can lookup who this would be.

 

Once done please reference 1-10205690926 / EN-108190

 

A way to reproduce this sees:

 

  • In a call, select the Dialpad option from the drawer, press and hold the mute hard key then one of the DTMF digits which will now not stop after you release the mute key. Pressing other dialpad digits cancels the long tone after a few seconds.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 4 of 10
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Occasional Contributor

Re: Wierd Noise coming from Polycom Trio 8800

Here is the mac address: 64167f38e7a8

Message 5 of 10
Highlighted
Polycom Employee & Community Manager

Re: Wierd Noise coming from Polycom Trio 8800

Hello @spanton,

 

This unit was sold via Westcon-Comstor Americas

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 6 of 10
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Polycom Employee & Community Manager

Re: Wierd Noise coming from Polycom Trio 8800

Hello @spanton,

 

As mentioned this is a known issue and we are planning to address this in the next 5.7.2 release internally called Arbutus.1

 

This is not the next Release planned for the next few days aka 5.7.2 Arbutus.0

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 7 of 10
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Occasional Visitor

Re: Wierd Noise coming from Polycom Trio 8800

Hi Steffen, We are also experiencing this intermittent noise issue. Are you able to provide any update on when the next firmware 5.7.2 (Arbutus.1) will be released please? Kind regards,
Message 8 of 10
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Polycom Employee & Community Manager

Re: Wierd Noise coming from Polycom Trio 8800

Hello @leddak,

 

we should be posting the latest 5.7.2.3205 by tomorrow close of business (US Time)


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 9 of 10
Highlighted
Polycom Employee & Community Manager

Re: Wierd Noise coming from Polycom Trio 8800

Hello all,

 

5.7.2 was posted and fixes the known reported issue.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 10 of 10