Windows 10 Bluetooth Issues

Occasional Visitor

Windows 10 Bluetooth Issues



We just bought a Polycom Trio 8800 (UC I am trying to connect it to my laptop to use with skype for business. When I connect via usb it works fine but it does not work over bluetooth.


Connecting over bluetooth creates two audio devies, "stereo" and "hands free". The stereo device seems to work fine but whenever I try to send audio over the hands free device which I assume is what skype is doing, the following error appears on the screen of the trio: "security vulnerabilities:: disconnecting audio over bluetooth...."


I tried with both my company laptop and a brand new windows 10 desktop and both do the same thing. Do you know what the issue is?

Message 1 of 3
Polycom Employee & Community Manager

Re: Windows 10 Bluetooth Issues

Hello @Brianw,


welcome to the Polycom Community.


We are aware of this so you can downgrade to an earlier version or await the next version 5.8.0 sometime in January.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

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This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Visitor

Re: Windows 10 Bluetooth Issues

Thanks, I downgraded to the latest 5.4 release and that fixed the problem.

Message 3 of 3