Plantronics + Polycom. Now together as Poly Logo

Windows 10 Bluetooth Issues

Occasional Visitor

Windows 10 Bluetooth Issues



We just bought a Polycom Trio 8800 (UC I am trying to connect it to my laptop to use with skype for business. When I connect via usb it works fine but it does not work over bluetooth.


Connecting over bluetooth creates two audio devies, "stereo" and "hands free". The stereo device seems to work fine but whenever I try to send audio over the hands free device which I assume is what skype is doing, the following error appears on the screen of the trio: "security vulnerabilities:: disconnecting audio over bluetooth...."


I tried with both my company laptop and a brand new windows 10 desktop and both do the same thing. Do you know what the issue is?

Message 1 of 3
Polycom Employee & Community Manager

Re: Windows 10 Bluetooth Issues

Hello @Brianw,


welcome to the Polycom Community.


We are aware of this so you can downgrade to an earlier version or await the next version 5.8.0 sometime in January.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Visitor

Re: Windows 10 Bluetooth Issues

Thanks, I downgraded to the latest 5.4 release and that fixed the problem.

Message 3 of 3