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Windows 10 Bluetooth Issues

SOLVED
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Occasional Visitor

Windows 10 Bluetooth Issues

Hi,

 

We just bought a Polycom Trio 8800 (UC 5.7.2.3205). I am trying to connect it to my laptop to use with skype for business. When I connect via usb it works fine but it does not work over bluetooth.

 

Connecting over bluetooth creates two audio devies, "stereo" and "hands free". The stereo device seems to work fine but whenever I try to send audio over the hands free device which I assume is what skype is doing, the following error appears on the screen of the trio: "security vulnerabilities:: disconnecting audio over bluetooth...."

 

I tried with both my company laptop and a brand new windows 10 desktop and both do the same thing. Do you know what the issue is?

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1 ACCEPTED SOLUTION

Accepted Solutions
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Polycom Employee & Community Manager

Re: Windows 10 Bluetooth Issues

Hello @Brianw,

 

welcome to the Polycom Community.

 

We are aware of this so you can downgrade to an earlier version or await the next version 5.8.0 sometime in January.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
2 REPLIES 2
Highlighted
Polycom Employee & Community Manager

Re: Windows 10 Bluetooth Issues

Hello @Brianw,

 

welcome to the Polycom Community.

 

We are aware of this so you can downgrade to an earlier version or await the next version 5.8.0 sometime in January.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

View solution in original post

Message 2 of 3
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Occasional Visitor

Re: Windows 10 Bluetooth Issues

Thanks, I downgraded to the latest 5.4 release and that fixed the problem.

Message 3 of 3