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applyServerDigitMapLocally

Occasional Advisor

Re: applyServerDigitMapLocally

We have the same issue with our Polycom VVX400.

On my own phone, a VVX410, running US software version 5.4.5.6770 I see these lines:

 

Line 213: 1024120220|utilm|4|00|Failed to Convert MicroSoft Dial plan: ^(?:00)(1[2-9]\d\d[2-9]\d{6}$
Line 214: 1024120220|utilm|4|00|Failed to Convert all the MicroSoft(Lync) Dial plans

 

Even after setting reg.1.applyServerDigitMapLocally="1"

As mentioned by the original poster it doesn't make a difference what value you put 0 or 1, you will always get these lines.

 

The thing is that we have hang ups with our users, they can't make outgoing calls.

Our Skype for Business provider blames the above errors saying that it is nothing they can do about.

I don't believe these errors causing this, can some one explain the impact can be and can this be cause of our problems?

Like to hear from you.

Message 11 of 15
Highlighted
Polycom Employee & Community Manager

Re: applyServerDigitMapLocally

Hello Albert,

welcome back to the Polycom Community.

Page 58 covers the Available Dial Plans within the Polycom® UC Software with Microsoft® Lync® Server and Skype for Business.

 

This explains what regular expressions we support so you can workout what you changes you need to make to your dialplan.

 

In regards to the actual error using the parameter will simply send everything to the LYNC server rather than running it to the dialplan first.

 

The phone will always be provisioned by LYNC so using the parameter will not prevent the dialplan being downloaded.

 

I suggest you open a ticket with Go Telecom again and get this into our support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 12 of 15
Occasional Advisor

Re: applyServerDigitMapLocally

Hi Steffen,

 

Please note that we want  the phone uses the dialplan from the SfB server and NOT use locally.

We have on all our Polycom devices Premier SVC so I will open a ticket on one of the devices which has this issue.

We have about 500 VVX400 devices and this happens about 10 times a day.

The only way we can help our users now is to give the device a factory reset.

Is it safe to  say that the setting reg.x.applyServerDigitMapLocally can't be the reason a user can't make any outgoing calls, keeping in mind we have set the value to 1?

 

Beste regards,

 

Albert

Message 13 of 15
Polycom Employee & Community Manager

Re: applyServerDigitMapLocally

Hello Albert,

No this would not be the issue and you would need to enable SIP logging on multiple phones in order to capture this.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 14 of 15
Polycom Employee & Community Manager

Re: applyServerDigitMapLocally

Hello Albert,

This was logged via 1-4288888751


Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 15 of 15