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can't login in skype for business at Polycom trio 8800

Occasional Visitor

can't login in skype for business at Polycom trio 8800

Hi!

 

I can't log in in skype for business in polycom trio 8800 as *******@imaweb2000.onmicrosoft.com

Current software version :5.9.0.11421

 

0923135810|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:DHCPCurl:, HttpCode:0 CurlCode:0 DiagErrCode:0, Retry:0 Failed:0 Renew:0 Expiry:0 Domain:imaweb.net Domain Tokens(1),imaweb.net, Domain Idx:4294967295  
0923135810|pgui |4|00|CEcLayoutMgr::readTokenData()  reading token data from file 
0923135810|pgui |4|00|Received token data of length '0' for type '2' from app for(0) sec
0923135810|pgui |4|00|Received token data in calendar with length '0' and type is '2'
0923135810|pgui |4|00|Calendar: Subscription read failed
0923135812|pgui |4|00| Retrying the subscription with m_iRetryCount 1
0923135827|pgui |4|00|Re-syncing calendar events
0923135827|pgui |4|00|Re-syncing calendar events
0923135828|pgui |4|00| Retrying the subscription with m_iRetryCount 2
0923135832|cfg  |4|00|Prm|Invalid index 0 for array reg.X.address
0923135832|cfg  |4|00|Prm|Web configuration: Unknown parameter "reg.0.address" found, ignoring.
0923135832|cfg  |4|00|Prm|Invalid index 0 for array reg.X.auth.loginCredentialType
0923135832|cfg  |4|00|Prm|Web configuration: Unknown parameter "reg.0.auth.loginCredentialType" found, ignoring.
0923135832|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: executing.
0923135832|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: mode = Host.
0923135832|cfg  |5|00|RT|cfgRtUpdateLoginCredentials: flash LoginCredentials valid
0923135832|cfg  |5|00|Prm|Parameter exchange.pollInterval requested type 2 (SInt) but is of type 0 (UInt)
0923135832|pgui |4|00|Exchange URL available in configure 'https://outlook.office365.com/EWS/Exchange.asmx'
0923135832|pgui |4|00|Exchange PAC request for manual srvice url configuration
0923135842|copy |4|00|Configuration of URL failed
0923135842|cfg  |4|00|Prov|Could not download file 64167f608e9c-web.cfg
0923135842|cfg  |4|00|Prov|Uploading phoneWeb.cfg failed
0923135842|cfg  |4|00|Prov|Update configuration failed
0923135857|pgui |4|00|Re-syncing calendar events
0923135857|pgui |4|00|Re-syncing calendar events
0923135858|pgui |4|00| Retrying the subscription with m_iRetryCount 2
0923135859|copy |4|00|Configuration of URL failed
0923135859|clist|4|00|dbIO::processResult:no host
0923135910|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:DHCPCurl:, HttpCode:0 CurlCode:0 DiagErrCode:0, Retry:0 Failed:1 Renew:0 Expiry:0 Domain:imaweb.net Domain Tokens(1),imaweb.net, Domain Idx:4294967295  
0923135911|copy |4|00|Configuration of URL failed
0923135911|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_es-es.xml
0923135911|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_es-es.xml.zzz does not exist or is empty
0923135911|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_es-es.xml Language file doesn't exist in cache
0923135911|copy |4|00|Configuration of URL failed
0923135911|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_es-es.xml
0923135911|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_es-es.xml.zzz does not exist or is empty
0923135911|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_es-es.xml Language file doesn't exist in cache
0923135918|copy |4|00|Configuration of URL failed
0923135918|cfg  |4|00|Web|[cfgSaProcessRequestC] Failed to download language file from provisioning server, request path Website_dictionary_language_es-es.xml
0923135918|utilm|4|00|uBLFCompressed: File /data/polycom/ffs0/languages/Website_dictionary_language_es-es.xml.zzz does not exist or is empty
0923135918|cfg  |4|00|Web|[cfgSaProcessRequestC] Website_dictionary_language_es-es.xml Language file doesn't exist in cache
0923135942|pgui |4|00|Re-syncing calendar events
0923135942|pgui |4|00|Re-syncing calendar events
0923135942|pgui |4|00| Retrying the subscription with m_iRetryCount 2
0923140027|pgui |4|00|Re-syncing calendar events
0923140027|pgui |4|00|Re-syncing calendar events
0923140027|pgui |4|00| Retrying the subscription with m_iRetryCount 2
0923140110|nisvc|4|00|Renew(0) Pac Fetch Failed, SMCtx:ProxyData:UserName Invalid,Password Invalid,nAddrs:0, Type/Address:DHCPCurl:, HttpCode:0 CurlCode:0 DiagErrCode:0, Retry:0 Failed:2 Renew:0 Expiry:0 Domain:imaweb.net Domain Tokens(1),imaweb.net, Domain Idx:4294967295  
0923140112|pgui |4|00|Re-syncing calendar events
0923140112|pgui |4|00|Re-syncing calendar events
0923140112|pgui |4|00| Retrying the subscription with m_iRetryCount 2
0923140157|pgui |4|00|Re-syncing calendar events
0923140157|pgui |4|00|Re-syncing calendar events
0923140157|pgui |4|00| Retrying the subscription with m_iRetryCount 2
0923140242|pgui |4|00|Re-syncing calendar events
0923140242|pgui |4|00|Re-syncing calendar events
0923140243|pgui |4|00| Retrying the subscription with m_iRetryCount 2
0923140327|pgui |4|00|Re-syncing calendar events
0923140327|pgui |4|00|Re-syncing calendar events
0923140327|pgui |4|00| Retrying the subscription with m_iRetryCount 2

 

2 REPLIES 2
Polycom Employee & Community Manager

Re: can't login in skype for business at Polycom trio 8800

Hello @gventura ,

 

Welcome to the Poly Community.

Both the communities Must Read First and the FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

 

  • Provide the exact Software Version of your Phone
  • Provide the Phone Model
  • Provide the Call Platform (aka openSIP,Teams, Skype for Business Online, Skype for Business on Premise, Lync)
  • Provide details if UC / SIP or ObiEdition
  • Additional Poly Infrastructure (RPRM,PDMS or BToE)
  • If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup. Please rename into .TXT or Zip the file to attach.
Since UC Software 5.9.0 simply provide this via the Web Interface Diagnostics > Download Support Information Package

  • If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
  • If possible provide the MAC Address or Serial of the device
  • Provide details for example if the issue is a day 1 issue or only happened after an upgrade or any other relevant details
  • For questions around Support please check here

 

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Poly to have an overview of the current software used. In addition, providing all details at the same time allow us to check logs or look up potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

 

We would need to know more details as your log does not show an actual error. We may also need a backup of the device.

 

You could speed this up by simply contacting ScanSource Video Communications Sarl back in 20/12/2018 as they are your Tier 1 support.


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 3
Occasional Visitor

Re: can't login in skype for business at Polycom trio 8800

Hi Gventura,

 

Could you please provide a little more detail?

Was it working and then quit?

What have tyou tried thus far?

We have found lately that using the web sign-in method works better for us. We were entering in the username and password. Albeit, we are using the 8500

Message 3 of 3