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can't login to phone CX3000 or ftp to get the log

Occasional Visitor

can't login to phone CX3000 or ftp to get the log


Hi I can't login to our phone as out lync user with the phone number and pin I've been provided it says "Registrar FQDN cannot be found. Please contact your support team"


It works on other sites but not ours even though the dhcp options have been added for the vlan it's on.


I've enabled remote log access but I can't find the username and password. admin and 456 does not work and PlcmSpIp PlcmSpIp doesn't work either.



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Polycom Employee & Community Manager

Re: can't login to phone CX3000 or ftp to get the log

Hello parisvp,

Polycom and other manufacturers produce these optimized for Microsoft® Lync® or Skype® for Business devices after a reference design and the embedded OS running on the phones is provided, supported and maintained by our partner Microsoft®.

You therefore may want to reach out to the Microsoft® community and / or Microsoft® support directly instead as this is the most direct and efficient path.

Polycom is unable to add any new features into the functionality of these CX Devices

Please try here


In addition the password and username you provided are for Polycom SPIP, SSIP and VVX phones only and not for the CX.

Best Regards

Steffen Baier

Please be aware:

The purpose of these forums is to allow community members collaborate and help each other.
Questions posted here do not follow Polycom’s SLA guidelines.
If you require assistance from Polycom technical support, please open a
web service request or call us .

The above is necessary in order to track issue internally within Polycom.

You are welcome to post more questions or configuration or logs for other community members to look at but if your issue requires a fix via Polycom you must go via the official support structure.

Please ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

This forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Polycom employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and may be answered on weekends, bank holidays or personal holidays.
Message 2 of 2