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can't sign in to O365 on trio8800

Occasional Advisor

can't sign in to O365 on trio8800

I tried to sign in cloudpbx account on trio 8800, and I got failed and the log show SSL error.

 

but I can sign in with on premise account. Can anyone help on this. Thanks alot.

 

No Title

 

0823134523|cfg  |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7
0823134523|so   |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0823134528|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0823134528|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = sally.poc@domain.com
0823134528|cfg  |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt)
0823134528|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0823134528|sip  |*|00|Sip Register Usr:sally.poc@domain.com Dsp:sally.poc Auth:'Using Login Cred' Inx:0
0823134528|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0823134529|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134531|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134531|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
0823134531|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134531|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134531|sip  |*|00|Sip Register Usr:sally.poc@domain.com Dsp:sally.poc Auth:'Using Login Cred' Inx:0
0823134531|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0823134531|sip  |4|00|Schedule prioritized register event at 1 of 1
0823134534|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134534|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134535|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
0823134535|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134535|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134535|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty
0823134535|sip  |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL
0823134535|cfg  |4|00|RT|SIP is setting Login Credentials to valid
0823134535|sip  |4|00|Registration failed User: sally.poc, Error Code:403 Forbidden
0823134535|sip  |4|00|Schedule prioritized register event at 1 of 1
0823134546|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134548|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
0823134548|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134548|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134548|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0823134548|cfg  |4|00|RT|SIP is setting Login Credentials to valid
0823134548|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0823134548|sip  |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40ff8f08
0823134549|sip  |4|00|SSL_get_error Error code=5,rc(0)
0823134549|sip  |4|00|TLS Listen Thread Exit
0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0823134549|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0823134549|sip  |4|00|CTcpSocket::Abandon connected socket. Send Message 0x41001508
0823134549|cfg  |4|00|RT|SIP is setting Login Credentials to invalid
0823134549|so   |4|00|[soRegistrationC] Login Credentials invalid causing SoRegEventLine Deleted
0823134549|sip  |4|00|Registration failed User: sally.poc, Error Code:480 Temporarily not available
0823134549|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0823134549|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0823134549|btoe |4|00|PC port status is Down. Can not start BToE manager
0823134549|sip  |4|00|SSL_get_error Error code=5,rc(0)
0823134549|sip  |4|00|TLS Listen Thread Exit
0823134554|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0823134554|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
0823134554|sip  |*|00|Sip UnRegister Usr:sally.poc@domain.com Dsp:sally.poc Auth:'' Inx:0
0823134554|sip  |*|00|SipUserRemove: user 0 being removed.
0823134554|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0823134554|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0823134554|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0823134559|sip  |*|00|User removed
0823134607|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926]  pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-a34c27f6-72fa-4856-9220-a12e4158941d" Issuer="https://hkn0f03fes04.infra.lync.com:4443/04a5ace6-5c91-5f14-959e-a30d99782aec" IssueInstant="2016-08-23T05:46:07.150Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-23T05:46:07.150Z" NotOnOrAfter="2016-08-23T13:33:23.150Z"><saml:AudienceRestr
0823134607|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty
0823134609|copy |4|00|Configuration of URL failed
0823134611|copy |4|00|Configuration of URL failed
0823134613|copy |4|00|Configuration of URL failed

 

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: can't sign in to O365 on trio8800

Hello thyhk215,

welcome back to the Polycom Community.

I just spotted this post whilst going over your old other posts.

 

Did you ever solve this?

 

0823134535|sip  |4|00|Registration failed User: sally.poc, Error Code:403 Forbidden


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

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