Plantronics + Polycom. Now together as Poly Logo

can't sign in to O365 on trio8800

Occasional Advisor

can't sign in to O365 on trio8800

I tried to sign in cloudpbx account on trio 8800, and I got failed and the log show SSL error.

 

but I can sign in with on premise account. Can anyone help on this. Thanks alot.

 

No Title

 

0823134523|cfg  |5|00|Prm|Parameter reg.x.auth.useLoginCredentials requested type 2 but is of type 7
0823134523|so   |4|00|[soRegistrationC] Login Credentials valid causing SoRegEventLine Changed
0823134528|app1 |*|00|SoRegistrationEventLineChanged - success lineIndex 0 RegListSize 0
0823134528|app1 |*|00|SoRegistrationEventLast - new AppRegLineC, szUser = sally.poc@domain.com
0823134528|cfg  |5|00|Prm|Parameter attendant.reg requested type 2 (SInt) but is of type 0 (UInt)
0823134528|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0823134528|sip  |*|00|Sip Register Usr:sally.poc@domain.com Dsp:sally.poc Auth:'Using Login Cred' Inx:0
0823134528|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0823134529|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134531|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134531|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
0823134531|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134531|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134531|sip  |*|00|Sip Register Usr:sally.poc@domain.com Dsp:sally.poc Auth:'Using Login Cred' Inx:0
0823134531|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/fedContactUrl.dom doesn't exist or is empty
0823134531|sip  |4|00|Schedule prioritized register event at 1 of 1
0823134534|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134534|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134535|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
0823134535|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134535|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134535|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty
0823134535|sip  |5|00|m_nTLSDSKState = TLSDSK_INIT : pNtlmDomain or m_csAuthDomain is NULL
0823134535|cfg  |4|00|RT|SIP is setting Login Credentials to valid
0823134535|sip  |4|00|Registration failed User: sally.poc, Error Code:403 Forbidden
0823134535|sip  |4|00|Schedule prioritized register event at 1 of 1
0823134546|cfg  |4|00|Prov|CfgDhcpInformControl::ExtractOptions: DHCP ACK message failed initial validation. Skipping parsing of DHCP options.
0823134548|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'domain.com' found no records
0823134548|sip  |4|00|doDnsListLookup(tls): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134548|sip  |4|00|doDnsListLookup(tcp): doDnsSrvLookupForARecordList 'sipinternal.domain.com' found no records
0823134548|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0823134548|cfg  |4|00|RT|SIP is setting Login Credentials to valid
0823134548|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0823134548|sip  |4|00|CTcpSocket::Abandon connected socket. Send Message 0x40ff8f08
0823134549|sip  |4|00|SSL_get_error Error code=5,rc(0)
0823134549|sip  |4|00|TLS Listen Thread Exit
0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0823134549|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/sip.usr doesn't exist or is empty
0823134549|sip  |4|00|CTcpSocket::Abandon - TLS Listen Thread has exited. Process further to abandon this socket
0823134549|sip  |4|00|CTcpSocket::Abandon connected socket. Send Message 0x41001508
0823134549|cfg  |4|00|RT|SIP is setting Login Credentials to invalid
0823134549|so   |4|00|[soRegistrationC] Login Credentials invalid causing SoRegEventLine Deleted
0823134549|sip  |4|00|Registration failed User: sally.poc, Error Code:480 Temporarily not available
0823134549|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0823134549|cfg  |5|00|Prm|Parameter device.lync.timeZone requested type 7 (Bool) but is of type 1 (UIntNull)
0823134549|btoe |4|00|PC port status is Down. Can not start BToE manager
0823134549|sip  |4|00|SSL_get_error Error code=5,rc(0)
0823134549|sip  |4|00|TLS Listen Thread Exit
0823134554|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0823134554|app1 |*|00|SoRegistrationEventLineDeleted - new AppRegLineC, Default user
0823134554|sip  |*|00|Sip UnRegister Usr:sally.poc@domain.com Dsp:sally.poc Auth:'' Inx:0
0823134554|sip  |*|00|SipUserRemove: user 0 being removed.
0823134554|usbpp|4|00|[PpsUsbC]: OnEvReg Accepted
0823134554|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0823134554|sip  |*|00|Sip Register Usr:Trio8800 Dsp:RealPresence Trio 8800 Auth:'Using Login Cred' Inx:0
0823134559|sip  |*|00|User removed
0823134607|tickt|4|00|[StdRet soWebTicketO365Info::soWebTicketFetchWsFedBearerToken()]:[6926]  pSecurityTokenSamlAssertion[<saml:Assertion MajorVersion="1" MinorVersion="1" AssertionID="SamlSecurityToken-a34c27f6-72fa-4856-9220-a12e4158941d" Issuer="https://hkn0f03fes04.infra.lync.com:4443/04a5ace6-5c91-5f14-959e-a30d99782aec" IssueInstant="2016-08-23T05:46:07.150Z" xmlns:saml="urn:oasis:names:tc:SAML:1.0:assertion"><saml:Conditions NotBefore="2016-08-23T05:46:07.150Z" NotOnOrAfter="2016-08-23T13:33:23.150Z"><saml:AudienceRestr
0823134607|utilm|4|00|uBLFUnCompressed: File /data/polycom/ffs0/Config/Local/WebTicket/0/ntlm.dom doesn't exist or is empty
0823134609|copy |4|00|Configuration of URL failed
0823134611|copy |4|00|Configuration of URL failed
0823134613|copy |4|00|Configuration of URL failed

 

Message 1 of 2
1 REPLY 1
Polycom Employee & Community Manager

Re: can't sign in to O365 on trio8800

Hello thyhk215,

welcome back to the Polycom Community.

I just spotted this post whilst going over your old other posts.

 

Did you ever solve this?

 

0823134535|sip  |4|00|Registration failed User: sally.poc, Error Code:403 Forbidden


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2