question about the CX5000 together with Lync 2013.
I get the audio working, but no video is shown. If I look at the video settings in Lync, it shows a black rectangle for Polycom CX5000 Active Speaker Video.
Can anyone help me to figure this out.
It worked before very well.
Tried to update the CX5000 with latest update, but after uploading all blocks it states:
Block 8194/8194 sent...
Flushing file, do NOT power downn the device!
(0x800700002) : The system cannot find the file specified.
I'm sure the path to the file is correct.
So two questions:
1. what can I do to get the video working
2. why do I get an error while updating
welcome to the Polycom Community.
Is this a CX5000 or a CX5000HD?
Only the CX5000 has a downloadable software 1.5.5029.0 and usually the CX5000HD does not require a software to be flashed.
What LYNC / Skype for Business Client are you using?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
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Polycom Global Services
Hi Steffen, tnx.
I'm not sure, the label at the bottom says 'Model: CX5000' several times, but there is also an 'HD' indication on the left part of the label.
SerNo: 216815532140, maybe that makes sense to you.
Lync version we're using is:
Lync 2013 15.0.4551.1005 32-bit