Plantronics + Polycom. Now together as Poly Logo

disable quick dial

Frequent Visitor

disable quick dial



Is it possible to disable the quick dial feature? This is where the phone does a search as you are typing in a number. We are having an issue where probably because of the size of the address book the device freezes for a second or 2 in the middle of typing the number.


VVX series phones running Lync firmware version 5.4.4-revision E.



Message 1 of 2
Polycom Employee & Community Manager

Re: disable quick dial

Hello sbz93,

welcome back to the Polycom Community.

There is no reverse number lookup against any LYNC address book or the local address book so I am unsure what feature you are quoting.


You should be aware of the escalation process so please follow this up the official path so we can look at this individual case.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2