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how to know how to the call was initiated

Advisor

how to know how to the call was initiated

Hi

I am using Polycom VVX500 with SFB server

In VVX500 is there anyway or any method to know how the call was initiated, like

if the call made using the Favorites contact, touch screen, or the user pickup the handset before dialing or the user use the headset.

 

 

and if not, is there anyway or walk around to know.

Thanks

 

 

Message 1 of 4
3 REPLIES 3
Polycom Employee & Community Manager

Re: how to know how to the call was initiated

Hello farisnt,

This is not tracked in any for that I am aware off. What would be the use case for this?


Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 4
Advisor

Re: how to know how to the call was initiated

HI some investigation that require this.

is possible to enable it in any how, or any other walkaround

 

Message 3 of 4
Polycom Employee & Community Manager

Re: how to know how to the call was initiated

Hello farisnt,

The community's VoIP FAQ contains this post here:

Jan 03, 2013 Question: How can I request a change to the current Polycom SIP / UCS Software?

Resolution: Please check => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 4 of 4