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<moved post> Transfer Failed VVX 500

Occasional Advisor

Re: Transfer Failed VVX 500

I have same issue but it only started happening last Thursday. We changed nothing on SFB servers or phones.
Message 21 of 24
Polycom Employee & Community Manager

Re: Transfer Failed VVX 500

Hello @Doucheface1 ,

 

as already explained >here< we most likely need more details as this worked without any change on the Poly end.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 22 of 24
Occasional Advisor

Re: Transfer Failed VVX 500

Done that already it still fails. Started happening last Thursday
Just to be clear all other makes of phone work
It’s just polycom.
Message 23 of 24
Polycom Employee & Community Manager

Re: Transfer Failed VVX 500

Hello @Doucheface1 ,

 

Done what already?

 

As stated by yourself without a change and after 2 years of working suddenly this stopped working?

 

This does not make sense. Something must have changed. I already outlined the next steps but as a refresher please see below:

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

As the unit most likely is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier




<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 24 of 24