Plantronics + Polycom. Now together as Poly Logo

<moved post> Transfer Failed VVX 500

Highlighted
Occasional Advisor

Re: Transfer Failed VVX 500

I have same issue but it only started happening last Thursday. We changed nothing on SFB servers or phones.
Message 21 of 24
Highlighted
Polycom Employee & Community Manager

Re: Transfer Failed VVX 500

Hello @Doucheface1 ,

 

as already explained >here< we most likely need more details as this worked without any change on the Poly end.

 

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 22 of 24
Highlighted
Occasional Advisor

Re: Transfer Failed VVX 500

Done that already it still fails. Started happening last Thursday
Just to be clear all other makes of phone work
It’s just polycom.
Message 23 of 24
Highlighted
Polycom Employee & Community Manager

Re: Transfer Failed VVX 500

Hello @Doucheface1 ,

 

Done what already?

 

As stated by yourself without a change and after 2 years of working suddenly this stopped working?

 

This does not make sense. Something must have changed. I already outlined the next steps but as a refresher please see below:

 

In order to raise a support ticket, you need to work with your Poly reseller as they may need to do this for you.

End Customers are usually unable to open a ticket directly with Poly support.

If this is some sort of an Internet discounter providing your MAC address or your Poly devices serial will enable us to look up who would be able to support you. This may not be who you purchased the Poly device from.

As the unit most likely is no longer within the warranty please be prepared to Pay Per Incident / PPI. This is all outlined in detail here

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

----------------

Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 24 of 24