missed calls mismatch between polycom device and Skype for Business client

[almas7]

An user is compaining that her phone displays 359 missed calls, instead she can't find these calls in Skype for Business client

Phone model : VVX 310

Software : 5.8.0.12848

In attachment the logs

[SteffenBaierUK]

Hello @almas7,

welcome to the Polycom Community.

Both the community's Must Read First and the community's FAQ reference the basic minimum information a new or follow up post should contain.

This ensures the questions having to be asked are limited and any new or follow up post contains the right amount of details to ensure any voluntary participant within the community does not spend additional time chasing basic information.

As a reminder the basic information asked for:

• Provide the exact Software Version of your Phone
• Provide the Phone Model
• Provide the Call Platform (aka openSIP,Skype for Business Online, Skype for Business on Premise, Lync)
• Additional Polycom Infrastructure (RPRM,PDMS or BToE)
• If applicable provide a backup of the phone in question

UC Software 4.0.0 or later via the Web Interface Utilities > Phone Backup & Restore > Phone Backup > Phone Backup

• If possible provide a Log and either attach them or use the Code Tag.Consult the Troubleshooting Section found within the FAQ if applicable
• If possible provide the MAC Address or Serial of the device
• Provide details if the issue is a day 1 issue or only happened after an upgrade or any other relevant details

Whilst providing some of these details may not directly impact any possible answer the community can provide, it does enable Polycom to have an overview of the current software used. In addition other details allow us to check logs or look up a potential support partners if an issue needs to come into support. It also enables us to verify the entitlement for using features.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[almas7]

Thanks Steffen for your reply,

in my first post I attached phone logs and wrote phone model and it software.

As follows the info asked:

- Software : 5.8.0.12848

- Phone model : VVX 310

- Call Platform : Skype for Business

- Additional Polycom Infrastructure : BTOE

I'm going to forward other questions to end user

[almas7]

Hi,

I upgraded the phones to firmware 5.8.1.7278, but the issue persists

Any advices?

Thanks

[aallston@screenvisionmedia.com]

Same here for the last  bunch of builds. They dont even mention this in the known issues so who knows if they will fix it.

[SteffenBaierUK]

Hello all,

welcome to the Polycom Community.

Mar 8, 2012 Question: What kind of support should I expect from the Community?
Clarification: Please check => here <=

We cannot fix issue based on people posting here. We need to get this into support.

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

[almas7 · Accepted solution]

issue fixed after firmware updating

[SteffenBaierUK]

Hello @almas7 ,

welcome back to the Poly Community.

What firmware did you upgrade to?

Best Regards

Steffen Baier

[almas7]

firmware 5.9.2.3446