no diagnostics in Skype for business 2013 with Polycom VVX410

[Anonymous]

Hello,

In our company we have several users that have a Polycomm VVX410.

Sometimes they report an error when calling with their phone.

when I look at the Skype for Business logging, I only see "Diagnostics ID: 10032" wether the call is successful or when an error occurs, i don't see "bye" messages.

When they use their Lync client, I see normal "Bye" responses in the Skype Log environment

It does not matter which version of the firmware we use, we never get any diagnostics information which will give a clue about what is going on.

We have tried version 5.4.x, 5.5.x, 5.6.x and even 5.7.x.

Is there a setting we must change to have these diagnostics info show up in the Skype server?

I couldn't find any reference in the documentation about it.

Btw, most calls are working out fine, it's just a few numbers we are having problem with, but without any diagnostics it's hard to troubleshoot this.

[SteffenBaierUK]

Hello Karl@asm.com,

welcome back to the Polycom community.

Your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.

For your new issue have you tried looking in the Polycom logs ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services