Plantronics + Polycom. Now together as Poly Logo

no diagnostics in Skype for business 2013 with Polycom VVX410

Occasional Advisor

no diagnostics in Skype for business 2013 with Polycom VVX410



In our company we have several users that have a Polycomm VVX410.


Sometimes they report an error when calling with their phone.


when I look at the Skype for Business logging, I only see "Diagnostics ID: 10032" wether the call is successful or when an error occurs, i don't see "bye" messages.

When they use their Lync client, I see normal "Bye" responses in the Skype Log environment


It does not matter which version of the firmware we use, we never get any diagnostics information which will give a clue about what is going on.


We have tried version 5.4.x, 5.5.x, 5.6.x and even 5.7.x.


Is there a setting we must change to have these diagnostics info show up in the Skype server?


I couldn't find any reference in the documentation about it.


Btw, most calls are working out fine, it's just a few numbers we are having problem with, but without any diagnostics it's hard to troubleshoot this.




Message 1 of 2
Polycom Employee & Community Manager

Re: no diagnostics in Skype for business 2013 with Polycom VVX410


welcome back to the Polycom community.

Your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.

If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.

Could you therefore kindly go over them and mark or answer as appropriate ?

If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.


For your new issue have you tried looking in the Polycom logs ?

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services


Notice: This community forum is not an official Poly support resource, thus responses from Poly employees, partners, and customers alike are best-effort in attempts to share learned knowledge. If you need immediate and/or official assistance please open a service ticket through your proper support channels.
Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's
Message 2 of 2