In our company we have several users that have a Polycomm VVX410.
Sometimes they report an error when calling with their phone.
when I look at the Skype for Business logging, I only see "Diagnostics ID: 10032" wether the call is successful or when an error occurs, i don't see "bye" messages.
When they use their Lync client, I see normal "Bye" responses in the Skype Log environment
It does not matter which version of the firmware we use, we never get any diagnostics information which will give a clue about what is going on.
We have tried version 5.4.x, 5.5.x, 5.6.x and even 5.7.x.
Is there a setting we must change to have these diagnostics info show up in the Skype server?
I couldn't find any reference in the documentation about it.
Btw, most calls are working out fine, it's just a few numbers we are having problem with, but without any diagnostics it's hard to troubleshoot this.
welcome back to the Polycom community.
Your old post(s) => here <= are still open / pending as you have not marked these as "Accept as a solution" or at least provided some form of feedback or answer.
If they are in this state nobody finding them via a community search will know if an answer or advice provided was useful and has maybe helped you.
Could you therefore kindly go over them and mark or answer as appropriate ?
If they are marked as "Accept as a solution" other users can find these easier and it helps them to utilise the community more efficiently.
For your new issue have you tried looking in the Polycom logs ?
Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.
Polycom Global Services