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"Sign In" icon is missing.

Occasional Visitor

"Sign In" icon is missing.

Hello there,


I just bought a brand new Trio 8800. The issue that I've right now, I cannot find the "Sign In" icon whereby I believed its should be on main interface of device. Beside that, i cannot do some changes on the time showing at top of screen. I tried to find the solution on the internet, but likely fails to do that.



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Polycom Employee & Community Manager

Re: "Sign In" icon is missing.

Hello Jengkaut,

welcome to the Polycom Community.

It is always useful to include the currently used UC Software version as issues experienced or a question asked may already be addressed in a newer release.

This also allows yourself and others to check against current software release notes, Administrator Guides or FAQ post’s.

The above is also stated in the "Read First"

Therefore the Polycom VoIP FAQ contains this post here:

Question: How can I find out my SIP or UC Software Version of my Phone?
Resolution: Please check here


Most likely the Trio is not in LYNC / Skype for Business Base Profile so this is explained => here <=

Please ensure to provide some feedback if this reply has helped you so other users can profit from your experience.

Best Regards

Steffen Baier

Polycom Global Services

<======== Signature / Disclaimer ========>
Please be aware:For questions about the type of support to expect please check here

Please also ensure you always check the VoIP , Video Endpoint , Skype for Business , PSTN or RPM FAQ's

Please remember, if you see a post that helped you , and it answers your question, please mark it as an "Accept as Solution".

The title Polycom Employee & Community Manager is an automatic setting within the community and any forum reply or post is based upon my personal experience and does not reflect the opinion or view of my employer.
Poly employee participation within this community is not mandatory and any post or FAQ article provided by myself is done either during my working hours or outside working hours, in my private time, and maybe answered on weekends, bank holidays or personal holidays.
Message 2 of 2